Today
Secret
Unspecified
Polygraph
IT - Software
Hanover, MD (On-Site/Office)
Location: Hanover, MD
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day Shift (0700-1500) Monday Friday
Remote Type: No Remote
Clearance: Active Security Clearance with appropriate Polygraph
Certification: Security+ Certification (CompTIA Security+)
Education: High School Diploma
Years of Experience: 0-5 years
Salary: $95,000 - $100,000
Description
At Altus, we pride ourselves on providing a dynamic and enriching work environment that highly values and recognizes your invaluable contributions. Our strength lies in our size, which allows us to provide stability while presenting numerous possibilities for personal and professional development. Recognizing the importance of flexibility in attaining your goals, we strive to be the ideal partner in helping you achieve the desired work-life balance.
If you believe this is the type of setting where you can flourish, continue reading!
The Altus team delivers the core backbone of Enterprise IT services for our government customer. Our engineers are responsible for the architecture, engineering, integration, operations, maintenance, and sustainment of a worldwide multi-level/multiple classification Enterprise IT environment enabling collaboration between the US and Foreign parties.
The Customer Support Specialist (CSS) is essential to this mission, ensuring mission success by providing IT support to customers through Tier 1 (Service Desk) and Tier 2 (Escalation) channels via phone, email, and chat.
Primary Responsibilities:
Qualifications:
About Altus
Becoming a leader in the information technology industry requires more than just technological expertise. It demands a holistic understanding of systems, a strong drive for excellence, and a dedicated team of certified professionals. Since its establishment in 2004, Altus Technology Solutions has been deeply committed to providing top-quality, performance-driven services and solutions. As an ISO 9001:2015 Certified Information Technology and Engineering Consulting and Services firm, Altus serves both commercial and government clients. With a foundation rooted in integrity, Altus tackles the challenges and opportunities faced by customers by integrating proven solutions with industry-leading practices. To learn more, please visit www.Altusts.com.
Pay and Benefits
Recognizing the significance of pay and benefits in any career choice, we meticulously design compensation packages that align with the value of the work we perform for our customers. Our employment benefits encompass competitive compensation, comprehensive Health and Wellness programs, Income Protection, generous Paid Leave, and Retirement plans.
Securing Your Data
Please exercise caution regarding fraudulent employment opportunities misusing Altus' name. Altus strictly adheres to a set of policies during the employment application process. We will never request payment-related information or ask for any monetary transactions as part of the hiring process. If you receive an email claiming to be from Altus, asking for payment-related information or any personal details about yourself or your previous employer, and you have concerns about its legitimacy, please promptly contact us by emailing support@altusts.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, -protected statuses-). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day Shift (0700-1500) Monday Friday
Remote Type: No Remote
Clearance: Active Security Clearance with appropriate Polygraph
Certification: Security+ Certification (CompTIA Security+)
Education: High School Diploma
Years of Experience: 0-5 years
Salary: $95,000 - $100,000
Description
At Altus, we pride ourselves on providing a dynamic and enriching work environment that highly values and recognizes your invaluable contributions. Our strength lies in our size, which allows us to provide stability while presenting numerous possibilities for personal and professional development. Recognizing the importance of flexibility in attaining your goals, we strive to be the ideal partner in helping you achieve the desired work-life balance.
If you believe this is the type of setting where you can flourish, continue reading!
The Altus team delivers the core backbone of Enterprise IT services for our government customer. Our engineers are responsible for the architecture, engineering, integration, operations, maintenance, and sustainment of a worldwide multi-level/multiple classification Enterprise IT environment enabling collaboration between the US and Foreign parties.
The Customer Support Specialist (CSS) is essential to this mission, ensuring mission success by providing IT support to customers through Tier 1 (Service Desk) and Tier 2 (Escalation) channels via phone, email, and chat.
Primary Responsibilities:
- Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via telephone, email, and chat.
- Deliver a high level of customer service and support to ensure customers receive the attention they need and prompt IT support for problem resolution.
- Record, categorize, prioritize, and respond to basic user and system issues, as well as resolve more complex problems.
- Enter and track tickets for the requesting organization.
- Attend meetings that impact Help Desk processes and procedures.
- Effectively communicate ticket follow-ups, system updates, improvements, and outages to customers to ensure they are well-informed.
- Solve problems using documented Standard Operating Procedures (SOP).
- Provide support for IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices.
- Support the escalation and communication of status updates to agency management and global customers.
Qualifications:
- 0-5 years of experience.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service skills and the ability to work in a team-oriented, collaborative environment.
- Sensitivity to unique dialects, as customers may speak English as a second language.
- Availability to work weekends and holidays.
About Altus
Becoming a leader in the information technology industry requires more than just technological expertise. It demands a holistic understanding of systems, a strong drive for excellence, and a dedicated team of certified professionals. Since its establishment in 2004, Altus Technology Solutions has been deeply committed to providing top-quality, performance-driven services and solutions. As an ISO 9001:2015 Certified Information Technology and Engineering Consulting and Services firm, Altus serves both commercial and government clients. With a foundation rooted in integrity, Altus tackles the challenges and opportunities faced by customers by integrating proven solutions with industry-leading practices. To learn more, please visit www.Altusts.com.
Pay and Benefits
Recognizing the significance of pay and benefits in any career choice, we meticulously design compensation packages that align with the value of the work we perform for our customers. Our employment benefits encompass competitive compensation, comprehensive Health and Wellness programs, Income Protection, generous Paid Leave, and Retirement plans.
Securing Your Data
Please exercise caution regarding fraudulent employment opportunities misusing Altus' name. Altus strictly adheres to a set of policies during the employment application process. We will never request payment-related information or ask for any monetary transactions as part of the hiring process. If you receive an email claiming to be from Altus, asking for payment-related information or any personal details about yourself or your previous employer, and you have concerns about its legitimacy, please promptly contact us by emailing support@altusts.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, -protected statuses-). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
group id: 91118945
