Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Washington, DC (On-Site/Office)
ManTech seeks a motivated, career and customer-oriented Lead Systems Administrator to join our team in Washington, DC. This is an onsite position.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Providing Tier II IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, HPAC Secure Printing, HP Blade Servers, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems
- Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above
- Manage and enhance the experiences of VIP customers
- Resolve any issues or concerns raised by VIP customers
- Monitor and analyze VIP customer feedback to identify areas for improvement
- Train and mentor staff on VIP service standards and best practices
- Prepare and present reports on VIP service performance and metrics
- Ensure compliance with program/customer policies and procedures
- Writing Standard Operating Procedures (SOPs) to accomplish recurring tasks
- Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests
- Performing requirements analysis, requirements gathering, and integration for all platforms listed above
- Providing direction and guidance to less-experienced Systems Administrators
- Investigating and resolving operational problems in conjunction with other engineering and technical personnel
- Up to 10% local travel
Minimum Qualifications:
- Bachelor's degree and 7+ years of related experience. A degree might be substituted with additional 4 years of experience
- DoD 8570 IAT Level II Certification required
- DoD 8570 Computing Environment Certification required within 6 months of hire; MCSA, VCP, or equivalent
- Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI, data backup, and antivirus software; basic networking including DHCP/TCPIP; experience with deploying workstation images; and experience with thin and/or zero clients.
- Experience using a Service Desk ticketing system, such as ServiceNow
- Strong leadership and team management skills
Preferred Qualifications:
- ITIL Foundations certification
- Proven experience in managing VIP services or high-profile clients.
- Excellent communication and interpersonal skills..
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
Clearance Requirements:
- US Citizenship required and active TS/SCI clearance adjudicated within the last 6 years.
- Candidate must be open to poly if selected by the customer
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.
group id: RTX14564a
ManTech Corporate Capabilities
