Today
Unspecified
Early Career (2+ yrs experience)
25%
Engineering - Electrical
Pleasant Grove, UT (On-Site/Office)
Company Overview
Spirent Federal Systems Inc. is the leading provider of positioning, navigation, and timing (PNT) test equipment to the U.S. Government and prime contractors. These customers use our PNT test solutions to verify the performance and resiliency of their designs/solutions in challenging environments. Our experts work closely with them to understand their needs and deliver solutions that cover the entire technology lifecycle, from the lab to real-world deployment. Spirent Federal is an independent subsidiary of Spirent Communications Plc.
Why Spirent Federal?
When you join the Spirent Federal team, you will work alongside some of the most passionate and knowledgeable subject matter experts in the industry. Due to the independent proxy relationship with our parent, we have the soul of a startup—a non-bureaucratic, innovative working environment—but with the security, benefits, and perks of a large corporation. Success is important to us, and so is your personal well-being. We embrace a culture where differences are valued, and mutual respect, collaboration, and fairness are fundamental.
Job Overview
Your focus will be to deliver exceptional post-sales technical support to our advanced PNT and Navigation Warfare (NAVWAR) customers who develop complex products including autonomous vehicles, robots, drones and aircraft, rockets, space vehicles, communications and earth observation satellites, telecommunications devices and systems, and artificial intelligence data centers. You will provide guidance and advice to customers to maximize the efficient use of our simulation and test solutions as well as analyzing, diagnosing and resolving customer issues, both onsite at the customers’ facility and remotely from our offices. In addition to providing direct support to customers, you will collaborate with our in-house engineering team to escalate and resolve complex technical issues and provide input to product features and enhancements.
This is an exceptional opportunity to grow into a Subject Matter Expert in test methodology for complex PNT based systems incorporating GNSS and sensor fusion.
Job Responsibilities
• Respond to incoming service requests from customers, sales engineers and the sales team.
• Analyze reported problems, replicating and demonstrating them if required. Recommend solutions to resolve the issues.
• Collaborate with software/hardware engineers to analyze and resolve complex issues and to report identified hardware or software design flaws.
• Be the voice of the customer providing clear reporting and feedback on potential product improvements.
• Employ case tracking tools to maintain records of customer issues, product defects, etc. using Spirent’s CRM tools (Salesforce/Jira).
• Deliver on-site installation of hardware and software/firmware upgrades.
• Provide first-level hardware repair and calibration services.
Job Requirements
• Bachelor’s degree in electrical engineering or similar technical discipline.
• Minimum of 3 years’ relevant experience working in product development, customer support or other demanding technical capacity for electronic test solutions
• Demonstrated problem solving skills in an RF electronic test system environment.
• Strong customer focus with a keen interest in improving customer satisfaction
• Direct and recent experience using RF and other test equipment such as power meters, spectrum analyzers, and signal generators
• Excellent communication and collaboration skills.
• Ability to travel 25% of the time
Clearance
• Ability to obtain and maintain a U.S. government issued security clearance is required
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Spirent Federal applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience at or in line with the minimum requirements. Spirent Federal offers the following benefits to eligible employees: Medical, Dental, Vision, 401(k), Employee Stock Purchase Plan, Paid Time Off, Floating Holidays, Volunteer Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, Life and AD&D insurance, Tuition Reimbursement, Flexible Savings Accounts, and Commuter Benefits. Spirent benefit programs are subject to eligibility requirements.
Spirent Federal Systems Inc. is the leading provider of positioning, navigation, and timing (PNT) test equipment to the U.S. Government and prime contractors. These customers use our PNT test solutions to verify the performance and resiliency of their designs/solutions in challenging environments. Our experts work closely with them to understand their needs and deliver solutions that cover the entire technology lifecycle, from the lab to real-world deployment. Spirent Federal is an independent subsidiary of Spirent Communications Plc.
Why Spirent Federal?
When you join the Spirent Federal team, you will work alongside some of the most passionate and knowledgeable subject matter experts in the industry. Due to the independent proxy relationship with our parent, we have the soul of a startup—a non-bureaucratic, innovative working environment—but with the security, benefits, and perks of a large corporation. Success is important to us, and so is your personal well-being. We embrace a culture where differences are valued, and mutual respect, collaboration, and fairness are fundamental.
Job Overview
Your focus will be to deliver exceptional post-sales technical support to our advanced PNT and Navigation Warfare (NAVWAR) customers who develop complex products including autonomous vehicles, robots, drones and aircraft, rockets, space vehicles, communications and earth observation satellites, telecommunications devices and systems, and artificial intelligence data centers. You will provide guidance and advice to customers to maximize the efficient use of our simulation and test solutions as well as analyzing, diagnosing and resolving customer issues, both onsite at the customers’ facility and remotely from our offices. In addition to providing direct support to customers, you will collaborate with our in-house engineering team to escalate and resolve complex technical issues and provide input to product features and enhancements.
This is an exceptional opportunity to grow into a Subject Matter Expert in test methodology for complex PNT based systems incorporating GNSS and sensor fusion.
Job Responsibilities
• Respond to incoming service requests from customers, sales engineers and the sales team.
• Analyze reported problems, replicating and demonstrating them if required. Recommend solutions to resolve the issues.
• Collaborate with software/hardware engineers to analyze and resolve complex issues and to report identified hardware or software design flaws.
• Be the voice of the customer providing clear reporting and feedback on potential product improvements.
• Employ case tracking tools to maintain records of customer issues, product defects, etc. using Spirent’s CRM tools (Salesforce/Jira).
• Deliver on-site installation of hardware and software/firmware upgrades.
• Provide first-level hardware repair and calibration services.
Job Requirements
• Bachelor’s degree in electrical engineering or similar technical discipline.
• Minimum of 3 years’ relevant experience working in product development, customer support or other demanding technical capacity for electronic test solutions
• Demonstrated problem solving skills in an RF electronic test system environment.
• Strong customer focus with a keen interest in improving customer satisfaction
• Direct and recent experience using RF and other test equipment such as power meters, spectrum analyzers, and signal generators
• Excellent communication and collaboration skills.
• Ability to travel 25% of the time
Clearance
• Ability to obtain and maintain a U.S. government issued security clearance is required
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Spirent Federal applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience at or in line with the minimum requirements. Spirent Federal offers the following benefits to eligible employees: Medical, Dental, Vision, 401(k), Employee Stock Purchase Plan, Paid Time Off, Floating Holidays, Volunteer Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, Life and AD&D insurance, Tuition Reimbursement, Flexible Savings Accounts, and Commuter Benefits. Spirent benefit programs are subject to eligibility requirements.
group id: 91121769
