Today
Secret
Unspecified
Unspecified
Management
Kearneysville, WV (On-Site/Office)
Position: Deputy Program Manager
Security Clearance Required: Secret Clearance
Location: Kearneysville, West Virginia (On-site)
Duties:
The Deputy Program Manager will be responsible for the day-to-day operations of the application help desk support. The Deputy Program Manager will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly, and annual basis.
The Deputy Program Manager will be responsible for ensuring the day-to-day operations are aligned to meet the Clients' goals and targets and for analyzing statistical data to optimize staffing and support desk systems.
The Deputy Program Manager will be responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the database.
The Deputy Program Manager will be responsible for making continuous improvement recommendations to the Clients on the operation of the product support service desk.
Required Qualifications:
Security Clearance Required: Secret Clearance
Location: Kearneysville, West Virginia (On-site)
Duties:
The Deputy Program Manager will be responsible for the day-to-day operations of the application help desk support. The Deputy Program Manager will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly, and annual basis.
The Deputy Program Manager will be responsible for ensuring the day-to-day operations are aligned to meet the Clients' goals and targets and for analyzing statistical data to optimize staffing and support desk systems.
The Deputy Program Manager will be responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the database.
The Deputy Program Manager will be responsible for making continuous improvement recommendations to the Clients on the operation of the product support service desk.
Required Qualifications:
- Associates' Degree (Business, IT or similar) or higher.
- A minimum 10 years of call center management experience may be substituted in lieu of a degree.
- At a minimum, the Deputy Program Manager must have 5 years' experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution systems and other application help desk support technologies
- A background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE
group id: 10501622
