Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$65,000
IT - Support
Tier 2 Help Desk Technician
Country Intelligence Group is seeking a Full Time Tier 2 Help Desk Technician to support our client located in Washington D.C. The candidate will perform duties in support of a wide variety of IT issues for end-users. They’ll follow strict ITIL and ISO 20000-1 guidelines using ITSM system with monitored SLAs. They also need to be well-versed in Windows operation systems with hands-on experience troubleshooting end-user technology problems.
Job Description:
Tasks Performed:
• Perform duties in support of a wide variety of IT issues for end-users.
• Follow strict ITIL and ISO 20000-1 guidelines using ITSM system with monitored SLAs.
• Well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology problems.
• PC, laptop, desktop, and software issues
• Installation and configuration
• Windows 10, MacOS a plus, MS Office (O365), Email, MS Teams, Active Directory
• Phone Support
• User Account Management
• VTC setup and support for meetings
Education, Experience and Qualifications:
• Minimum High School Diploma (Required)
• Associates Degree in Technology field (Preferred)
• Minimum three (3) years related Help Desk work experience (Required)
• Minimum five (5) years of experience with Microsoft Windows (Required)
• Excellent technical knowledge of computer hardware
• Hands-on Windows 10 troubleshooting
• Microsoft Office including O365 installation and troubleshooting
• Basic Network troubleshooting skills including Wireless and LAN
• Experience using ITSM system with SLA’s (ManageEngine a plus)
• Intermediate Level System Administration experience
• Experience using the Microsoft Admin Portal
• Office365 User Mail configuration skills (via MS Admin portal)
• Desktop Engineering/Imaging Skills
• Experience with file permissions
• Okta Administration
• Ability to mentor others
• Ability to create unattended software package
• Ability to write PowerShell/VB Scripts
• Asset Management Experience
• ITIL Experience and knowledge of it’s processes
• ISO 20K or 27K Knowledge
• Experience with Desktop Patching Remotely
Benefits:
• 401K
• Health Insurance
• Dental Insurance
• Paid Time Off
Other Job Requirements:
Minimum Active Top Secret/SCI
U.S. Citizenship, and successful background check
Job Location & Term:
Washington, D.C.
Full-time regular employment (Onsite)
To Apply: Please send your resume to careers@countryintel.com
Country Intelligence Group is seeking a Full Time Tier 2 Help Desk Technician to support our client located in Washington D.C. The candidate will perform duties in support of a wide variety of IT issues for end-users. They’ll follow strict ITIL and ISO 20000-1 guidelines using ITSM system with monitored SLAs. They also need to be well-versed in Windows operation systems with hands-on experience troubleshooting end-user technology problems.
Job Description:
Tasks Performed:
• Perform duties in support of a wide variety of IT issues for end-users.
• Follow strict ITIL and ISO 20000-1 guidelines using ITSM system with monitored SLAs.
• Well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology problems.
• PC, laptop, desktop, and software issues
• Installation and configuration
• Windows 10, MacOS a plus, MS Office (O365), Email, MS Teams, Active Directory
• Phone Support
• User Account Management
• VTC setup and support for meetings
Education, Experience and Qualifications:
• Minimum High School Diploma (Required)
• Associates Degree in Technology field (Preferred)
• Minimum three (3) years related Help Desk work experience (Required)
• Minimum five (5) years of experience with Microsoft Windows (Required)
• Excellent technical knowledge of computer hardware
• Hands-on Windows 10 troubleshooting
• Microsoft Office including O365 installation and troubleshooting
• Basic Network troubleshooting skills including Wireless and LAN
• Experience using ITSM system with SLA’s (ManageEngine a plus)
• Intermediate Level System Administration experience
• Experience using the Microsoft Admin Portal
• Office365 User Mail configuration skills (via MS Admin portal)
• Desktop Engineering/Imaging Skills
• Experience with file permissions
• Okta Administration
• Ability to mentor others
• Ability to create unattended software package
• Ability to write PowerShell/VB Scripts
• Asset Management Experience
• ITIL Experience and knowledge of it’s processes
• ISO 20K or 27K Knowledge
• Experience with Desktop Patching Remotely
Benefits:
• 401K
• Health Insurance
• Dental Insurance
• Paid Time Off
Other Job Requirements:
Minimum Active Top Secret/SCI
U.S. Citizenship, and successful background check
Job Location & Term:
Washington, D.C.
Full-time regular employment (Onsite)
To Apply: Please send your resume to careers@countryintel.com
group id: 91157172
