Today
Top Secret
Unspecified
Polygraph
Business - Support
Chantilly, VA (On-Site/Office)
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:
WHAT YOU'LL NEED TO SUCCEED:
GDIT IS YOUR PLACE:
#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#EnhancedTechPoly2025
Work Requirements
HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:
- Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
- MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
- Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
- Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
- Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.
WHAT YOU'LL NEED TO SUCCEED:
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Experience: 5+ years of related
- Required Technical skills:
- Demonstrated experience in customer service
- Demonstrated experience in technical support service
- Demonstrated experience in system administration for Windows and Linux systems
- Demonstrated experience trouble-shooting hardware, telephony, and video
- Demonstrated experience deploying and testing hardware and software
- Demonstrated experience using an enterprise ticketing system
- Demonstrated experience installing and maintaining Apple Devices
- Demonstrated experience working with Windows Operating Systems
- Demonstrated experience working with Linux Operating Systems
- Demonstrated knowledge of LAN/WAN architectures and troubleshooting
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others
- Security Clearance Level: TS/SCI with Polygraph
- Desired skills and abilities:
- Demonstrated exceptional security practice in working with Restricted Handling (RH) data
- Experience working with special systems such as FSA3 and FiCE
- Trained and Certified as a Data Transfer Officer
- Trained and Certified as a Krypto handling technician
- Trained to support special "Back Room" requirements
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
- Location: Chantilly, VA - On Customer Site
- U.S. Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#EnhancedTechPoly2025
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
