Today
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$125,000
No Traveling
IT - Support
Pentagon, DC (On-Site/Office)
Education: BS in related field
Years of Experience:
· Minimum 5 years’ experience with help desk support and operation in a DoD IT environment
· Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
Clearance: TS/SCI
Job Description:
· Demonstrate knowledge in maintaining the operational status of a Tech Control facility
· Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
· Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order.
· Demonstrated ability for oral and written communication with the highest levels of management
· Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
· Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
· Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices.
· Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Years of Experience:
· Minimum 5 years’ experience with help desk support and operation in a DoD IT environment
· Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
Clearance: TS/SCI
Job Description:
· Demonstrate knowledge in maintaining the operational status of a Tech Control facility
· Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
· Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order.
· Demonstrated ability for oral and written communication with the highest levels of management
· Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
· Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
· Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices.
· Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
group id: 91129348
