Mar 5
Top Secret/SCI
Senior Level Career (10+ yrs experience)
$150,000 and above
Business - Sales
Remote/Hybrid•Chantilly, VA (Off-Site/Hybrid)
Meridian Knowledge Solutions, LLC, is the leading provider of enterprise, web-based learning
management software. Meridian’s powerful yet easy-to-use solutions are leveraged by
organizations dedicated to building world-class learning enterprises inspired and focused on
delivering exceptional results. Meridian’s software is being used by some of the world’s largest,
most successful organizations, including Fortune 500 companies and government agencies. The
company is headquartered in Arlington, VA. For additional information about Meridian
Knowledge Solutions, visit www.meridianks.com.
Meridian is seeking a Customer Success Manager – Federal Accounts to join our team. The
Customer Success Manager for our federal accounts will have an active U.S. Government Top
Secret/SCI Security Clearance and sales experience supporting existing customers. The CSM will
serve as both the internal and external quarterback for assigned federal customers and is
responsible for their success through the management of program deliveries, customer
relationships, and growing the business through new opportunities. The CSM will be front and
center supporting their customers learning journey and empowering them to achieve the most
of their LMS.
As the Customer Success Manager of Federal Accounts, you will cultivate exceptional
experiences and sustained value for clients by acting as their trusted advisor and advocate
from point of sale through renewal. You will proactively interact with the clients in your
portfolio and provide consultative recommendations for new products, upsells and upgrades to
their LMS software, and partnering with your clients on identifying new opportunities. This
position requires you to be on-site at one of our most valued federal customers 2 to 3 days a
week in Chantilly, VA. While on-site you will build a strong trusted rapport with the Meridian
team as well as the Customer Executive Team by ensuring Meridian is fulfilling our contract
obligations of providing quality planning and delivery of services. You will be Meridian’s eyes
and ears on the ground to ensure our customer is engaged and sees the value add of the LMS.
Responsibilities:
• Proactively manage the success of a portfolio of assigned federal clients to deliver
consistent value across the entire client lifecycle
• Understand the intricacies of the client’s business objectives and how the client can
utilize Meridian’s offerings to achieve those objectives
• Identify new opportunities for existing clients and manage new opportunity lifecycle
• Achieve sales targets and generate sales revenue by servicing clients within portfolio
• Develop an annual Client-specific service strategy for clients within portfolio
• Understand how each client department – learning & training, IT, business sponsors –
measure success and ensure alignment and delivery on those objectives
• Advise customers on best practices for designing, implementing, and scaling their
learning programs to align with the client’s larger business objectives
• Manage the transition from pre-sales to implementation of new customers; accurately
ascertain customer goals and translate them into an implementation plan that will
provide initial value in a timely fashion
, • Coordinate and deliver basic and advanced training sessions to ensure confidence with
the platform and cultivate customer accountability
• Review renewal notices to ensure that any proposals that are presented to the client are
the result of a thoughtful collaboration that will result in continued, retained business
for the company
• Resolve customer issues, alone and through collaboration with other internal teams;
approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and
communication; conduct routine account performance planning and business reviews
• Cultivate relationships with Executive Sponsors to drive successful and ongoing
partnerships
• Drive customer advocacy in the form of references, referrals, upsells, cross-sells and
case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize
opportunity and risk, reliably renew and expand customer contracts, meeting and
exceeding personal and team quotas
• Actively participate in the evolution of Meridian's own customer experience by using the
insights you gain from working with a multitude of clients to drive cross departmental
improvement in implementation delivery, upgrades, QA, support, sales, and product
development
• Contribute towards the development of a strong team environment by upholding high
work standards
• Go the extra mile to ensure our customers are successful
Minimum Qualifications:
• Top Secret/SCI Security Clearance
• 10 years of experience in a customer-facing role for an enterprise software company,
preferably with account management responsibilities and existing customer sales
responsibilities
• Experience working with Federal government clients/Public Sector
• Bachelor's Degree
• Collaboration Skills
• Communication Proficiency
• Discretion
• Ethical Conduct
• Organizational Skills
• Personal Effectiveness/Credibility
• Presentation Skills
• Technical Capacity
• Thoroughness
• Time Management
• Problem Solving/Analysis
• Customer/Client Focus
, • Decision Making
This job description is not intended to contain a comprehensive listing of activities, duties, or
responsibilities that are required. Nothing in this job description restricts Meridian’s right to
assign or reassign duties and responsibilities at any time.
Meridian Knowledge Solutions is an equal employment opportunity/affirmative action
employer and considers qualified applicants for employment without regard to race, gender,
age, color, religion, national origin, marital status, disability, sexual orientation, gender
identity/expression, protected military/veteran status, or any other legally protected factor.
The compensation for this position is $170,000 to $185,000 per year depending on experience
and qualifications. This position is eligible for a benefits package including medical, dental,
vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic
life insurance, 7 paid holidays and flexible paid time off.
2300 Wilson Blvd. Ste 700 #1040 | Arlington, VA 22201 | www.meridianks.com
management software. Meridian’s powerful yet easy-to-use solutions are leveraged by
organizations dedicated to building world-class learning enterprises inspired and focused on
delivering exceptional results. Meridian’s software is being used by some of the world’s largest,
most successful organizations, including Fortune 500 companies and government agencies. The
company is headquartered in Arlington, VA. For additional information about Meridian
Knowledge Solutions, visit www.meridianks.com.
Meridian is seeking a Customer Success Manager – Federal Accounts to join our team. The
Customer Success Manager for our federal accounts will have an active U.S. Government Top
Secret/SCI Security Clearance and sales experience supporting existing customers. The CSM will
serve as both the internal and external quarterback for assigned federal customers and is
responsible for their success through the management of program deliveries, customer
relationships, and growing the business through new opportunities. The CSM will be front and
center supporting their customers learning journey and empowering them to achieve the most
of their LMS.
As the Customer Success Manager of Federal Accounts, you will cultivate exceptional
experiences and sustained value for clients by acting as their trusted advisor and advocate
from point of sale through renewal. You will proactively interact with the clients in your
portfolio and provide consultative recommendations for new products, upsells and upgrades to
their LMS software, and partnering with your clients on identifying new opportunities. This
position requires you to be on-site at one of our most valued federal customers 2 to 3 days a
week in Chantilly, VA. While on-site you will build a strong trusted rapport with the Meridian
team as well as the Customer Executive Team by ensuring Meridian is fulfilling our contract
obligations of providing quality planning and delivery of services. You will be Meridian’s eyes
and ears on the ground to ensure our customer is engaged and sees the value add of the LMS.
Responsibilities:
• Proactively manage the success of a portfolio of assigned federal clients to deliver
consistent value across the entire client lifecycle
• Understand the intricacies of the client’s business objectives and how the client can
utilize Meridian’s offerings to achieve those objectives
• Identify new opportunities for existing clients and manage new opportunity lifecycle
• Achieve sales targets and generate sales revenue by servicing clients within portfolio
• Develop an annual Client-specific service strategy for clients within portfolio
• Understand how each client department – learning & training, IT, business sponsors –
measure success and ensure alignment and delivery on those objectives
• Advise customers on best practices for designing, implementing, and scaling their
learning programs to align with the client’s larger business objectives
• Manage the transition from pre-sales to implementation of new customers; accurately
ascertain customer goals and translate them into an implementation plan that will
provide initial value in a timely fashion
, • Coordinate and deliver basic and advanced training sessions to ensure confidence with
the platform and cultivate customer accountability
• Review renewal notices to ensure that any proposals that are presented to the client are
the result of a thoughtful collaboration that will result in continued, retained business
for the company
• Resolve customer issues, alone and through collaboration with other internal teams;
approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and
communication; conduct routine account performance planning and business reviews
• Cultivate relationships with Executive Sponsors to drive successful and ongoing
partnerships
• Drive customer advocacy in the form of references, referrals, upsells, cross-sells and
case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize
opportunity and risk, reliably renew and expand customer contracts, meeting and
exceeding personal and team quotas
• Actively participate in the evolution of Meridian's own customer experience by using the
insights you gain from working with a multitude of clients to drive cross departmental
improvement in implementation delivery, upgrades, QA, support, sales, and product
development
• Contribute towards the development of a strong team environment by upholding high
work standards
• Go the extra mile to ensure our customers are successful
Minimum Qualifications:
• Top Secret/SCI Security Clearance
• 10 years of experience in a customer-facing role for an enterprise software company,
preferably with account management responsibilities and existing customer sales
responsibilities
• Experience working with Federal government clients/Public Sector
• Bachelor's Degree
• Collaboration Skills
• Communication Proficiency
• Discretion
• Ethical Conduct
• Organizational Skills
• Personal Effectiveness/Credibility
• Presentation Skills
• Technical Capacity
• Thoroughness
• Time Management
• Problem Solving/Analysis
• Customer/Client Focus
, • Decision Making
This job description is not intended to contain a comprehensive listing of activities, duties, or
responsibilities that are required. Nothing in this job description restricts Meridian’s right to
assign or reassign duties and responsibilities at any time.
Meridian Knowledge Solutions is an equal employment opportunity/affirmative action
employer and considers qualified applicants for employment without regard to race, gender,
age, color, religion, national origin, marital status, disability, sexual orientation, gender
identity/expression, protected military/veteran status, or any other legally protected factor.
The compensation for this position is $170,000 to $185,000 per year depending on experience
and qualifications. This position is eligible for a benefits package including medical, dental,
vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic
life insurance, 7 paid holidays and flexible paid time off.
2300 Wilson Blvd. Ste 700 #1040 | Arlington, VA 22201 | www.meridianks.com
group id: 91131990
