Yesterday
DoE Q or L
Entry Level (less than 2 yrs experience)
Unspecified
Occasional travel
IT - Hardware
West Mifflin, PA (On-Site/Office)•Wash, DC (On-Site/Office)•Schenectady, NY (On-Site/Office)•Idaho Falls, ID (On-Site/Office)•Charleston, SC (On-Site/Office)
Essential Duties & Responsibilities
-Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations.
-Provide remedial services as required to keep desktop devices in good working order.
-Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.
-Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required.
-Refresh approximately 25% of the total number of computers per site on an annual basis.
-Swap out defective units in order to maintain continuity of operations.
-Troubleshoot and repair desktop devices.
-Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits.
-Knowledge of software installations and image generation (device imaging) procedures.
-Interface with the end user to resolve desktop productivity suite issues.
-Implement all OEM firmware/software updates on networked printers as directed by the customer.
-Install images on desktop/peripheral equipment if requested.
-Partake in the annual deployment of desktop PCs.
-Other duties as assigned by the customer.
Required Experience
-Minimum of 1 year of technical experience working in a desktop support or helpdesk setting.
-Ability to creatively solve challenging technology problems
-Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
-Passion for customer service.
-Strong communicator that can work without direct supervision or detailed direction.
-Experience with using and managing Remedy ticketing systems.
-Candidates must be able to work on-site at client sites in the surrounding geographical region.
-Technical Certifications including but not limited to: A+, Net+, CCNA
-Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI.
-Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations.
-Provide remedial services as required to keep desktop devices in good working order.
-Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.
-Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required.
-Refresh approximately 25% of the total number of computers per site on an annual basis.
-Swap out defective units in order to maintain continuity of operations.
-Troubleshoot and repair desktop devices.
-Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits.
-Knowledge of software installations and image generation (device imaging) procedures.
-Interface with the end user to resolve desktop productivity suite issues.
-Implement all OEM firmware/software updates on networked printers as directed by the customer.
-Install images on desktop/peripheral equipment if requested.
-Partake in the annual deployment of desktop PCs.
-Other duties as assigned by the customer.
Required Experience
-Minimum of 1 year of technical experience working in a desktop support or helpdesk setting.
-Ability to creatively solve challenging technology problems
-Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
-Passion for customer service.
-Strong communicator that can work without direct supervision or detailed direction.
-Experience with using and managing Remedy ticketing systems.
-Candidates must be able to work on-site at client sites in the surrounding geographical region.
-Technical Certifications including but not limited to: A+, Net+, CCNA
-Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI.
group id: 91165881
