Tier III O/M

CyberCore has an opening for a Tier III O&M Network Engineer to support the customer's various wide area networks (WANs) and local area networks (LANs). This position will provide routing to an enterprise-level infrastructure across multiple classifications and act as subject matter experts in routing technologies across multiple vendors.

The job duties of a Tier III O&M Network Engineer are as follows:

• Tier III O&M of Juniper and Cisco routers include extensive troubleshooting at the layer 2 and layer 3 levels and implementation of routing changes.
• Troubleshooting network issues related to connectivity, latency, and asymmetric routing.
• Implementation of routing and troubleshooting issues related to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's
• Support technical exchange meetings to help resolve other ISP and application owner issues.
• Support problem management to conduct root cause analysis of recurring issues.
• Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
• Collaborate with IT staff on projects and initiatives.
• Work with corresponding technical support teams as required to resolve network traffic concerns.
• Utilize monitoring tools and log collectors to provide in-depth analysis of traffic anomalies and issues.
• Candidate will be on call after hours on a rotational basis.
• Not required but experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications is a plus.

Required Skills

• Candidate must have 16 years of experience, which can combine work history and education.
• This equates to a Doctorate and 8 years, a master's and 10 years, a bachelor's and 12 years, an associate and 14 years, or an HS diploma and 16 years.
• Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
• Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
• Experience with protocols such as OSPF, BGP, VPNs, VRFs, and MPLS.
• Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT), and security technologies.
• Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
• Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training.
• Working knowledge of Service Now or similar IT Service Management (ITSM) products.
• Superior verbal and written communication skills.
• Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
• Active TS/SCI security clearance with a current polygraph is required

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $70,000 - $148,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.