Yesterday
Secret
Unspecified
Unspecified
IT - Support
Arlington, VA (On-Site/Office)
*Active Secret clearance needed for consideration*
Zachary Piper Solutions seeks a Help Desk Analyst to provide customer support and technical assistance to users supporting a large scale, DoD program in Arlington, VA . This is a long term project supporting Mission Critical work! This opportunity is fully on-site and requires a Secret Clearance as well as a Security+ certification for consideration.
Responsibilities:
Qualifications:
Compensation:
This job posting opens on 2/24/2025 and will remain open for at least 30 days from the posting date
#LI-CB1
Keywords: windows, Security+, secret clearance, active secret clearance, active directory, security clearance, CompTIA, help desk, service desk, troubleshooting, monitoring, end user support,
Zachary Piper Solutions seeks a Help Desk Analyst to provide customer support and technical assistance to users supporting a large scale, DoD program in Arlington, VA . This is a long term project supporting Mission Critical work! This opportunity is fully on-site and requires a Secret Clearance as well as a Security+ certification for consideration.
Responsibilities:
- Maintain Government mobile phone administration
- Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
- Perform in-person customer service and phone support service to 4,000 end-user community .
- Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
- Provide VIP support and communication regarding status of incident troubleshooting and resolution.
- Efficiently handle high volume ticket queue by supporting 50 - 100 tickets daily.
- Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
Qualifications:
- A minimum of three (3) years of professional experience in alike setting.
- Security+ certification
- Active Secret Clearance
Compensation:
- $65,000 - $72,000
- Health, Dental, Vision, 401K, PTO, Paid Holidays, sick leave if required by law
This job posting opens on 2/24/2025 and will remain open for at least 30 days from the posting date
#LI-CB1
Keywords: windows, Security+, secret clearance, active secret clearance, active directory, security clearance, CompTIA, help desk, service desk, troubleshooting, monitoring, end user support,
group id: 10430981
