Today
Secret
Unspecified
Unspecified
IT - Support
Germantown, MD (On-Site/Office)
Title: Helpdesk Support Technician
Location: Germantown, MD Fully Remote
Duration: 12 months contract to hire.
Compensation: $28 to $31 W2 only no third parties. No C2C.
Work Requirements: US Citizen only must have active security clearance. Secret or higher.
Job Description:
While working in a team environment to trouble, configure, and deliver the client's software solutions to the Defense Commissary Agency's customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the Helpdesk Manager.
POSITION SUMMARY & KEY AREA OF RESPONSIBILITY:
This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions
Specific Responsibilities include:
• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
Skillset / Experience:
• Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
• CompTIA Security+ Certification
• Active DOD Security Clearance at the Secret Level or higher
• Knowledge of IT operations in a government environment
• Strong technical ability
• Excellent written and oral communication skills
• Excellent leadership skills
• Excellent reporting skills
• Ability to multi-task
• Strong interpersonal skills
• Fluent in the use of the English language
• Ability to work independently
• Ability to work flexible hours
PREFERRED QUALIFICATIONS:
• Previous experience working on an IT Service Desk supporting 500+ customers
• 5+ years of IT Experience working with the United States Government
• Experience with software deployment and application support
• Excellent technical troubleshooting skills
Comments for Suppliers: Security + Certification and Active Clearance is non-negotiable.
Fully Remote
Our benefits package includes:
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
25-12077
Location: Germantown, MD Fully Remote
Duration: 12 months contract to hire.
Compensation: $28 to $31 W2 only no third parties. No C2C.
Work Requirements: US Citizen only must have active security clearance. Secret or higher.
Job Description:
While working in a team environment to trouble, configure, and deliver the client's software solutions to the Defense Commissary Agency's customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the Helpdesk Manager.
POSITION SUMMARY & KEY AREA OF RESPONSIBILITY:
This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions
Specific Responsibilities include:
• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
Skillset / Experience:
• Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
• CompTIA Security+ Certification
• Active DOD Security Clearance at the Secret Level or higher
• Knowledge of IT operations in a government environment
• Strong technical ability
• Excellent written and oral communication skills
• Excellent leadership skills
• Excellent reporting skills
• Ability to multi-task
• Strong interpersonal skills
• Fluent in the use of the English language
• Ability to work independently
• Ability to work flexible hours
PREFERRED QUALIFICATIONS:
• Previous experience working on an IT Service Desk supporting 500+ customers
• 5+ years of IT Experience working with the United States Government
• Experience with software deployment and application support
• Excellent technical troubleshooting skills
Comments for Suppliers: Security + Certification and Active Clearance is non-negotiable.
Fully Remote
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- ...and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
25-12077
group id: RTL90304
