Today
Secret
Unspecified
Unspecified
IT - Support
Fort Huachuca, AZ (On-Site/Office)
Description
SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.
JOB DESCRIPTION:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
REQUIRED CERTIFICATIONS:
REQUIRED CLEARANCES:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.
JOB DESCRIPTION:
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.
- Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
- Resolve problems with or without remote tools
- Accurately document calls and cases
- Be aware of customer's time restraints and work within those time limits
- Keep customer aware of resolution steps if ticket needs to be dispatched
- Provide clients with problem reference numbers and request numbers
- Enter all troubleshooting/resolution steps into the trouble ticket
- Manage time and workload to meet predetermined service levels
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma and one (1) year or more of related experience
- Experience in a customer service or helpdesk role
- Must be able to accommodate any of the three required shifts during weekdays and weekends such as:
- 1st shift 6:00am - 4:00pm MST
- 2nd shift 12:00pm - 10:00pm MST
- 3rd shift 9:00pm - 7:00am MST
REQUIRED CERTIFICATIONS:
- Must have a current DoD 8570 IAT I Level I certification or higher such as A+ CE, Network+ CE, CCNA, etc
REQUIRED CLEARANCES:
- Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
- Must be a current US Citizen
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
group id: 10111346
