Today
Secret
Early Career (2+ yrs experience)
$61000.00 - $63325.36 per year
No Traveling
Unspecified
Finance
Marietta, GA (On-Site/Office)
Job Title: Loan Repayment Services Support- National Guard
Location: Marietta, GA
Job Summary:
Mano Lani LLC has an opening for a Loan Repayment Services Support position to join our rapidly growing team in Marietta, GA. The Loan Repayment Services Support is responsible for the detailed research and execution of automated system actions required to confirm eligibility, recommend payment, and manage the suspension, reinstatement, or termination of all incentives within the Georgia Army National Guard (GAARNG). This role ensures that all incentive actions for service members assigned to the GAARNG, including initial contract requests, payment requests, and contract suspensions or terminations, are processed accurately and in a timely manner.
Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
* Conduct detailed research to confirm eligibility for incentives.
* Execute automated system actions to recommend payments and manage incentives.
* Process initial contract requests, payment requests, and suspensions or terminations of contracts.
* Ensure timely and accurate processing of all incentive actions.
* Access, navigate, and utilize the Guard Incentive Management System (GIMS) for all incentive transactions
* Loan Status Review: Review the status of federal student loans using National Student Loan Database System (NSLDS) printouts to confirm eligibility for loan repayment incentives. Complete reviews within 5 business days with a 98% accuracy rate.
* Payment Suspension Documentation: Identify and document reasons for the suspension of payment processing for loan repayment incentives. Record research findings in GIMS within 5 business days of notification.
* Documentation Management: Retrieve and upload missing or amended documentation required to resolve payment suspensions or continue processing incentive payments. Maintain a 98% success rate in resolving documentation gaps.
* GIMS Checklist: Review, update, and complete the GIMS checklist for every loan repayment action within 2 business days of payment processing, ensuring 100% accuracy and compliance.
* Training Delivery: Develop and deliver quarterly training sessions for FTS staff at subordinate units, focusing on best practices for unit-level incentive processing. Submit attendance records and session feedback within 5 business days of each session.
* Policy Updates: Stay updated on U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs. Conduct quarterly policy reviews and provide summaries of key changes within 10 business days.
* Data Verification: Review and confirm the accuracy of data entered by FTS staff, ensuring all required documentation is complete and uploaded into GIMS within 5 business days. Maintain a 98% accuracy rate.
* Remarks Entry: Enter detailed remarks into GIMS for every loan repayment action within 1 business day of completing the action, achieving 100% compliance.
* Status Tracking: Track the progress of all loan repayment actions and provide status updates to service members and FTS staff within 3 business days of receiving inquiries, ensuring 98% timeliness and accuracy.
* iPERMS Access: Access the Interactive Personnel Electronic Records Management System (iPERMS) to locate, verify, and download required documents for loan repayment processing within 3 business days of request, ensuring 100% compliance.
* Personnel Records Verification: Confirm the existence, accuracy, and relevance of key personnel records within 5 business days of receiving records, achieving a 98% accuracy rate.
* Document Upload: Upload all verified documents from iPERMS to GIMS within 2 business days of verification, ensuring 100% compliance.
* Coordination with FTS Staff: Coordinate with subordinate unit FTS staff to obtain missing or corrected documentation necessary for loan repayment actions within 5 business days, maintaining a 98% success rate.
* Communication Response: Respond to time-sensitive calls and emails related to loan repayment services within 1 business day, ensuring 98% of communications are addressed promptly.
* Progress Tracking: Maintain a tracking system to record progress on all loan repayment actions, updating the status weekly and submitting progress reports by the close of business every Friday with 98% accuracy.
* GIS Operations: Operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for loan repayment actions, ensuring 100% accuracy.
* Conflict Resolution: Resolve conflicts and issues related to loan repayment services by working with the site supervisor, COR, or KO, reporting conflicts within 2 business days and resolving them within 5 business days, maintaining a 100% resolution rate.
* Process Improvement Feedback: Provide quarterly feedback to the COR on potential improvements to loan repayment processes, including actionable recommendations and analysis of recurring issues.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Associate's degree or higher
* Must be a US Citizen able to obtain and maintain the required security clearance for the position
* This position requires ongoing training and certification to maintain access to GIMS.
* The Incentive Manager plays a crucial role in supporting the financial well-being of GAARNG service members through accurate and efficient incentive processing.
* Strong research and analytical skills.
* Proficiency in using automated systems and databases.
* Excellent attention to detail and accuracy.
* Ability to manage multiple tasks and meet deadlines
* Effective communication and interpersonal skills.
* Completion of the Incentive Manager course (distance learning phase) online at GuardU.
* Completion of the Comptrollers and Fiscal Law course online at JAGU.
* Completion of the Incentive Manager course (resident phase) at the National Guard Professional Education Center (NGPEC).
* Strong research and analytical skills.
* Proficiency in using automated systems and databases.
* Excellent attention to detail and accuracy.
* Ability to manage multiple tasks and meet deadlines.
* Effective communication and interpersonal skills.
Physical Requirements
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderately to long distance may be required. Possible lifting up to 25 lbs.
Please note: Mano Lani, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
Mano Lani, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Location: Marietta, GA
Job Summary:
Mano Lani LLC has an opening for a Loan Repayment Services Support position to join our rapidly growing team in Marietta, GA. The Loan Repayment Services Support is responsible for the detailed research and execution of automated system actions required to confirm eligibility, recommend payment, and manage the suspension, reinstatement, or termination of all incentives within the Georgia Army National Guard (GAARNG). This role ensures that all incentive actions for service members assigned to the GAARNG, including initial contract requests, payment requests, and contract suspensions or terminations, are processed accurately and in a timely manner.
Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
* Conduct detailed research to confirm eligibility for incentives.
* Execute automated system actions to recommend payments and manage incentives.
* Process initial contract requests, payment requests, and suspensions or terminations of contracts.
* Ensure timely and accurate processing of all incentive actions.
* Access, navigate, and utilize the Guard Incentive Management System (GIMS) for all incentive transactions
* Loan Status Review: Review the status of federal student loans using National Student Loan Database System (NSLDS) printouts to confirm eligibility for loan repayment incentives. Complete reviews within 5 business days with a 98% accuracy rate.
* Payment Suspension Documentation: Identify and document reasons for the suspension of payment processing for loan repayment incentives. Record research findings in GIMS within 5 business days of notification.
* Documentation Management: Retrieve and upload missing or amended documentation required to resolve payment suspensions or continue processing incentive payments. Maintain a 98% success rate in resolving documentation gaps.
* GIMS Checklist: Review, update, and complete the GIMS checklist for every loan repayment action within 2 business days of payment processing, ensuring 100% accuracy and compliance.
* Training Delivery: Develop and deliver quarterly training sessions for FTS staff at subordinate units, focusing on best practices for unit-level incentive processing. Submit attendance records and session feedback within 5 business days of each session.
* Policy Updates: Stay updated on U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs. Conduct quarterly policy reviews and provide summaries of key changes within 10 business days.
* Data Verification: Review and confirm the accuracy of data entered by FTS staff, ensuring all required documentation is complete and uploaded into GIMS within 5 business days. Maintain a 98% accuracy rate.
* Remarks Entry: Enter detailed remarks into GIMS for every loan repayment action within 1 business day of completing the action, achieving 100% compliance.
* Status Tracking: Track the progress of all loan repayment actions and provide status updates to service members and FTS staff within 3 business days of receiving inquiries, ensuring 98% timeliness and accuracy.
* iPERMS Access: Access the Interactive Personnel Electronic Records Management System (iPERMS) to locate, verify, and download required documents for loan repayment processing within 3 business days of request, ensuring 100% compliance.
* Personnel Records Verification: Confirm the existence, accuracy, and relevance of key personnel records within 5 business days of receiving records, achieving a 98% accuracy rate.
* Document Upload: Upload all verified documents from iPERMS to GIMS within 2 business days of verification, ensuring 100% compliance.
* Coordination with FTS Staff: Coordinate with subordinate unit FTS staff to obtain missing or corrected documentation necessary for loan repayment actions within 5 business days, maintaining a 98% success rate.
* Communication Response: Respond to time-sensitive calls and emails related to loan repayment services within 1 business day, ensuring 98% of communications are addressed promptly.
* Progress Tracking: Maintain a tracking system to record progress on all loan repayment actions, updating the status weekly and submitting progress reports by the close of business every Friday with 98% accuracy.
* GIS Operations: Operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for loan repayment actions, ensuring 100% accuracy.
* Conflict Resolution: Resolve conflicts and issues related to loan repayment services by working with the site supervisor, COR, or KO, reporting conflicts within 2 business days and resolving them within 5 business days, maintaining a 100% resolution rate.
* Process Improvement Feedback: Provide quarterly feedback to the COR on potential improvements to loan repayment processes, including actionable recommendations and analysis of recurring issues.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Associate's degree or higher
* Must be a US Citizen able to obtain and maintain the required security clearance for the position
* This position requires ongoing training and certification to maintain access to GIMS.
* The Incentive Manager plays a crucial role in supporting the financial well-being of GAARNG service members through accurate and efficient incentive processing.
* Strong research and analytical skills.
* Proficiency in using automated systems and databases.
* Excellent attention to detail and accuracy.
* Ability to manage multiple tasks and meet deadlines
* Effective communication and interpersonal skills.
* Completion of the Incentive Manager course (distance learning phase) online at GuardU.
* Completion of the Comptrollers and Fiscal Law course online at JAGU.
* Completion of the Incentive Manager course (resident phase) at the National Guard Professional Education Center (NGPEC).
* Strong research and analytical skills.
* Proficiency in using automated systems and databases.
* Excellent attention to detail and accuracy.
* Ability to manage multiple tasks and meet deadlines.
* Effective communication and interpersonal skills.
Physical Requirements
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderately to long distance may be required. Possible lifting up to 25 lbs.
Please note: Mano Lani, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
Mano Lani, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
group id: 10125891
