Knowledge Management & Automation Technician

Knowledge Management & Automation Technician

Location: Lackland AFB, San Antonio, Texas

Do you thrive on streamlining processes and leveraging technology to improve efficiency? Are you passionate about knowledge management and possess a strong understanding of automation tools? If so, we want to hear from you!

About the Position:

We are seeking a highly motivated and qualified Knowledge Management & Automation Technician to join our team at Lackland AFB, San Antonio, TX. In this role, you will play a critical role in managing, integrating, automating, and maintaining various knowledge management systems used by our unit.

Responsibilities:

• Manage, integrate, automate, streamline, economize and maintain unit SharePoint, Confluence, and JIRA webpages.

• Provide expert advice and training to unit personnel on the use of these platforms.

• Research and maintain up-to-date knowledge of knowledge management systems, technologies, and best practices to advise leadership on potential upgrades.

• Automate and maintain various unit tracking systems, including:

• Ancillary Training Tracker

• Qualification and Training Database

• Standardization/Evaluation Database

• Operator Proficiency Tracker

• Mission Crew Scheduling

• Personnel Status and Data Management

• Integrate artificial intelligence (AI) and machine learning (ML) into unit data retention, storage, and analysis processes.

• Work with Mission Support (MS) and the Information Systems Security Officer (ISSO) to ensure compliance with security protocols.

• Collaborate with 001 Combat Support Team (001 CST) developers to integrate custom scripts and software solutions.

Qualifications:

• Must possess a Top Secret/SCI security clearance (a current interim clearance is also acceptable with a demonstrated path to obtaining a final TS/SCI clearance).

• Possess IAW DoDM 8140 (IAT II) certifications

• Proven experience in managing and utilizing knowledge management systems, such as SharePoint, Confluence, and JIRA.

• Strong understanding of automation tools and scripting languages.

• Working knowledge of big data platforms (BDP), Amazon Web Services (AWS), and similar services.

• Excellent analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience with integrating AI and ML into data management processes.

• Experience with the DoD Cyber Workforce Framework.

• Certifications in Cybersecurity (e.g., Security+, Network+, A+// IAW DoDM 8140 (IAT II) certifications)