Operations Center Specialist

R-00153872

Description

The Strategic National Stockpile (SNS) Group at Leidos currently has an opening for an Operations Center Specialist.  The Operations Center Watch Staff serves as the initial point of contact between SNS, supported Centers, Institutes and Offices (CIOs), outside agencies, health officials, and the public, and liaison with other SNS Ops center operations (e.g. public response hotline, clinicians’ information line).

Required to be on-call 24 hour/7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times.

Primary Responsibilities

• Review and document all calls and initiate appropriate reports and emails for review and approval by leadership.
  
• Track and log all incoming calls, faxes, email to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
  
• Monitor all relevant electronic mailboxes and work with appropriate personnel to follow-up with required actions.
  
• Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer.
  
• Become proficient in the use of the Ops Ctr application system to initiate alert and notification procedures when directed by the Ops Ctr Officer, and become proficient in the use of remote devices to operate all system devices in the Ops Ctr.
  
• Route important operational calls directly to other SNS staff and SNS leadership, as necessary.
  
• Become knowledgeable about other programs and services within the SNS, and how to refer customers and others appropriately.
  

Basic Qualifications

• Bachelor’s degree (or equivalent).
  
• 2+ years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.
  
• Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
  
• Excellent communication skills and proficiency with Microsoft Office applications (Excel, Word, and PowerPoint).
  
• Strong customer relations capabilities to achieve customer satisfaction.
  
• Experience working in a call center environment where teamwork was an essential element of
  
• service delivery.
  
• Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available.
  
• Required to be on-call 24 hour/7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times.
  
• Ability to work handle requests from multiple groups/organizations.
  
• Able to identify errors, problems, or non-standard situations and suggest alternatives.
  
• Ability to lift up to 50 lbs.
  
• Possess character traits of being accurate, meticulous, proactive, efficient, self-starter, a team player.
  
• Ability to obtain and maintain a Tier 1 National Agency Check with Inquiries (NACI) Public Trust suitability.
  

Preferred Qualifications

• Previous experience supporting a government agency.
  
• Technically savvy.
  

Original Posting Date: 2025-02-19
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $44,200.00 - $79,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.