Help Desk Specialist II

P-11 Security

Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
No Traveling
Aerospace and Aviation
Joint Base Anacostia Bolling, DC (On-Site/Office)

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and
client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Experience:
Minimum of five (5) years of experience in information technology or a related field

Education:
BS degree in Computer Science, Information Technology or equivalent experience

Certifications:
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

Security Clearance:
• Current Top Secret Clearance with SCI Eligibility
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph
group id: 91009804
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