Yesterday
Top Secret
Senior Level Career (10+ yrs experience)
$76,000
Occasional travel
IT - Networking
Huntsville, AL (On/Off-Site)
Job Responsibilities:
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
• These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.
Basic Hiring Criteria:
• Bachelors degree or equivalent experience (1 year of education = 1.5 years of experience).
• Certifications in lieu of degree include but not limited to: CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWS Cloud Practitioner.
• Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.
• Minimum of 8 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
• Familiarity with the use of software to track issues and customer interactions.
• Experience in-depth problem solving solutions.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
• These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.
Basic Hiring Criteria:
• Bachelors degree or equivalent experience (1 year of education = 1.5 years of experience).
• Certifications in lieu of degree include but not limited to: CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWS Cloud Practitioner.
• Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.
• Minimum of 8 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
• Familiarity with the use of software to track issues and customer interactions.
• Experience in-depth problem solving solutions.
group id: 10285720a
