Equipment & Telephony Installer

Responsibilities include, but are not limited to:

·         Interact with end customers on a daily basis and must have appropriate interpersonal skills.

·         Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget.

·         Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner.

·         Understanding both the current and future IP network architecture and standards.

·         Performing high quality installation work in an efficient manner.

·         Running and terminating cables to voice switch equipment.

·         Installing and troubleshooting a variety of telephones at user locations

·         Working with users to resolve issues with telephone service.

·         Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.

·         Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.

·         Dressing cabling appropriately according to industry and Sponsor standards.

·         Local travel may be required between customer buildings

·         May have supervisory responsibilities

Basic Qualifications:

·         Minimum 10 years of experience with implementation of the following infrastructure networks:

o   Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)

o   Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)

·         Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.

·         Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.

·         Experience reading and understanding cable run lists.

·         Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.

·         Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.

·         Ability to work with engineering personnel to assist them with any technical issues encountered.

·         Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.

·         Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.

·         Ability to embrace diverse technical disciplines and excellent customer service skills

·         Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

·         Attention to detail, leadership, and collaborative and independent work process

·         Demonstrated problem solving and technical skills to resolve critical IT issues.

·         Must be a self-starter, work independently, and work with a clear and defined mission.

·         Must demonstrate ability to thrive and succeed in a challenging environment.

·         BA/BS and 9 years of experiences, or a combination of education and work experience equivalent to 13 years.

Preferred Qualifications:

VoIP Telephone Installation experience.

Related work experience in a technical help desk position and IT hardware and cabling installation.

IAT III certification.

Experience with ServiceNow ITSM & ITOM.

ITIL® v4 Foundation, or higher, certification.