Today
Secret
Unspecified
Unspecified
IT - Support
Abilene, TX (On-Site/Office)
*US CITIZENSHIP REQUIRED*
*ACTIVE US DOD SECRET CLEARANCE REQUIRED*
*THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED*
DESCRIPTION OF POSITION/DUTIES:
All Points is seeking a dedicated Help Desk Technician 3 to join our team at Dyess AFB in Abilene, Texas.
Duties may include but are not limited to:
Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. https://www.allpointsllc.com/careers/
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
*ACTIVE US DOD SECRET CLEARANCE REQUIRED*
*THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED*
DESCRIPTION OF POSITION/DUTIES:
All Points is seeking a dedicated Help Desk Technician 3 to join our team at Dyess AFB in Abilene, Texas.
Duties may include but are not limited to:
- Interacts with Head Quarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users.
- Provide research, design, and/or modifies for enterprise-wide systems and/or applications.
- Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations.
- Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
- Provide installation level technical administration and operational monitoring of eTools and servers.
- Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e., enroutes).
- Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
- Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
- Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications.
- Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system availability.
- Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
- Provide minor software and hardware maintenance, such as board replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government at Government expense or through warranty programs.
- Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organization's Computer Systems Security Officers.
- Management of or enter trouble ticket items to include problem resolutions, date/time problem reported, date/time problem fixed, and recommendations into United States government system.
- Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security standards.
- Prepare, document, manage, and maintain required user access documents (i.e., laptop agreements, mobile device agreements, information assurance training).
- Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines.
- Provides work guidance to less experienced personnel
- High School diploma AND 3+ years of specialized experience.
- Must possess a U.S. Secret Clearance.
- 3+Years
- Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
- Operating Systems (OS) Certification (Windows 11 OS, etc.)
- Previous flight line experience
- Supervisory experience
- FULL UNITED STATES CITIZENSHIP REQUIRED
- ACTIVE, CURRENT, AND FULLY ADJUDICATED (NO INTERIM) US DEPARTMENT OF DEFENSE SECRET CLEARANCE
- NO STAFFING AGENCIES
Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. https://www.allpointsllc.com/careers/
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
group id: 10501864
