Today
Secret
Early Career (2+ yrs experience)
$65,000
No Traveling
IT - Support
Algiers, LA (On-Site/Office)
TEKsystems is seeking an Enterprise Service Desk Specialist Sr to support a federal customer on site in New Orleans, LA. Qualified candidates MUST have an active secret clearance, valid Security+CE, and 4 years of IT support experience (Bachelor's Degree in IT can be used to replace years of experience).
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.
Responsibilities fall into 3 categories:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Top Skills:
- Non negotiables: Completed and valid Security+CE+ and Active Secret Clearance
- Sr. Level Analyst must have 3-4 YRS experience *A Bachelor's Degree can be used in lieu to replace 4 YRS of experience)
- Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System) *Not required*
Pay and Benefits
The pay range for this position is $31.20 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.
Responsibilities fall into 3 categories:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Top Skills:
- Non negotiables: Completed and valid Security+CE+ and Active Secret Clearance
- Sr. Level Analyst must have 3-4 YRS experience *A Bachelor's Degree can be used in lieu to replace 4 YRS of experience)
- Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System) *Not required*
Pay and Benefits
The pay range for this position is $31.20 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
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