Systems / Business Analyst II

IT Concepts Inc

Today
Public Trust
Unspecified
Unspecified
Engineering - Civil
Woodlawn, MD (On-Site/Office)

Description

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, drive to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts seeks an experienced Systems / Business Analyst to support the Social Security Administration. The Business Analyst will help process improvements and enhance operational efficiency within the SSA. You will engage stakeholders in this role to identify business requirements and create essential documentation while leading user acceptance testing. You will analyze data to support strategic decision-making and recommend automation opportunities. Your expertise in Agile and Waterfall methodologies will be vital in successfully navigating projects. We invite you to apply if you are passionate about making a meaningful impact through data-driven solutions.

Responsibilities:
  • Facilitating and documenting complex end-user requirements and current business processes to include narratives and diagrams. Uses system analysis methodology to document "as-is" functions using narratives and diagrams and provides detailed documentation that clearly shows the proposed "to be" processes. Some of this documentation may require the individual to walk through or test a process or system or to work with other technicians to vet and finalize. This can include:
    • Data Flow Diagrams
    • Decision Trees
    • IT User instructions, Aides, and Manuals
    • IT Training materials
    • Installation guides
    • Project review and status updates
    • Various Types of Reports
    • Detailed Functional Requirements and/or User Stories
    • Detailed Technical Requirements
    • Administrative Responses or Controls
    • Project Documentation, Including Priority Lists, Summaries, Release Calendars
    • Meeting Agendas, Invites, Minutes, Action Plans, Overviews
    • Other Formal Written and spoken Presentations, Internal Documentation, Customer Products, Templates, or other Deliverables or Materials as Needs Arise
  • Meet and coordinate stakeholders to establish project scope, system goals, and requirements.
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
  • Translate non-technical business requirements into highly technical requirement documents
  • Provide documentation of all processes and training as needed.
  • Attend discovery sessions with end-users to determine current business needs concerning a suite of applications and services (many written in ColdFusion) that need to be rewritten, retired, or combined.
  • Create Detailed Function Requirements (DFR) documents for new and existing applications.
  • Ensure all system design artifacts are created for Enterprise Architecture review.
  • Create, update, and/or maintain re-usable templates for various requirements, artifacts, and scope documents.

Location: Onsite - must be within commuting distance of Woodlawn, MD, and Washington, DC.

Salary Range: $80,000-90,000. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

Requirements

  • Minimum of 5 years of experience in a related field
  • Writing and Communicating
  • Organizing/Summarizing Information and Materials
  • Producing Technical Documentation
  • Leading Communication Efforts, Facilitating Meetings, Documentation from Meetings
  • Prioritizing and Executing Tasks
  • Consistent Communication, Orally and In Writing: They will interact with a wide range of people at various levels in the agency, sometimes cross-component.
  • Conducting Research and Summarization
  • Editing and proofreading
  • Involvement in Project Management Activities
  • Service as Point of Contact
  • Analysis and Coordination
  • Attention to Detail and Planning in All Activities
  • Task Analysis
  • Usability Testing (which will translate into materials)
  • Working in Team and One on One Situations
  • Excellent written skills in English
  • Strong working knowledge of Microsoft and other IT Writing/Collaboration/Organizational Products

Preferred Skills:
    • Experience using VersionOne and Jira
    • Knowledge of ColdFusion and/or other Legacy Applications for conversion to newer technologies
    • Bachelor's degree from an accredited institution (preferred)

Clearance requirements:
  • Ability to obtain and maintain a Public Trust clearance


Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

EEO & VEVRAA

ITC is an Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please email careers@useitc.com and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.

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