Yesterday
Unspecified
Early Career (2+ yrs experience)
$50,000 - $60,000
No Traveling
IT - Support
San Antonio, TX (On-Site/Office)
Summary
Be a part of a first of its kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will be one of the first to work in this brand-new modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified and classified environment obtain a security clearance, public sector experience, and support the mission of our military.
The cyber support specialist will field incoming help requests from end users via telephone and e-mail in a courteous manner. This position is considered equivalent to a tier II service desk support.
General Qualifications
Proven track record of maintaining and troubleshooting end-user devices
DoD and/or Air Force experience preferred
Pass a Tier 1 background investigation
High level of integrity and accountability
Eligible to obtain a Top-Secret Clearance if required
Travel if required
Education
Required: High school diploma (or equivalency)
Desire: Associates Degree
Certification(s)
DoD 8570 IAT II certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
CompTIA Linux+ [within 90-days of employment]
Apple Certified Support Professional (ACSP) [within 180-days of employment]
Key Deliverables
Responsible for initial setup of IT equipment, including laptops, Polycoms, ZOOM rooms, VTC camera equipment, and multifunction machines, etc.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN, WAN, VPN, the Internet, and new computer technology, communicating solutions to end-users.
Prioritize and schedule problem resolutions.
Escalate problems when required, to the appropriate next level.
Use ticketing system to record, track, and document Help Desk requests.
Apply diagnostic utilities to aid in troubleshooting.
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform remote fixes at the desktop level, including installing and upgrading software.
Perform preventative maintenance, including checking and cleaning of workstations, pc’s, laptops, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-up to help requests.
Provide one-on-one end-user problem resolution for approved software.
Receive, deliver, tag, set up, and assist with the configuration of end-user hardware, software, and peripherals.
Support software and hardware on equipment, like scanners, copiers, printers, monitors, and other peripherals.
Assign user-name, password, and access right permissions for multiple proprietary applications as well as client software.
Help install local area network cabling systems and equipment, like network interface cards, hubs, and switches.
Manage effective inventory control of property and monitor system warrantee and support service programs to ensure maximum system uptime and availability.
Set up, manage, and troubleshoot audio/video system.
Other duties as assigned.
Knowledge
Knowledge of the latest version of Microsoft Windows environment.
Knowledge of configuration and setup of Apple iOS.
Knowledge of configuration and setup of Linux.
Knowledge of PC/client repair and maintenance (hardware/software).
Knowledge of iOS mobile device management.
Knowledge of Linux OS (Redhat/Ubuntu).
Knowledge of two-factor authentication (Duo/Okta).
Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
Knowledge of Agile Project Management Software (Jira/Confluence)
Knowledge of channel-based communication (Mattermost/Slack)
Skills
Skill with Windows Deployment Services for client imaging
Skill with imaging, managing, deploying, and configuring Windows 10/11 devices
Skill with imaging, managing, deploying, and configuring iOS devices
Skill with DoD Microsoft Teams troubleshooting
Skill with Zoom troubleshooting and administration
Be a part of a first of its kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will be one of the first to work in this brand-new modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified and classified environment obtain a security clearance, public sector experience, and support the mission of our military.
The cyber support specialist will field incoming help requests from end users via telephone and e-mail in a courteous manner. This position is considered equivalent to a tier II service desk support.
General Qualifications
Proven track record of maintaining and troubleshooting end-user devices
DoD and/or Air Force experience preferred
Pass a Tier 1 background investigation
High level of integrity and accountability
Eligible to obtain a Top-Secret Clearance if required
Travel if required
Education
Required: High school diploma (or equivalency)
Desire: Associates Degree
Certification(s)
DoD 8570 IAT II certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
CompTIA Linux+ [within 90-days of employment]
Apple Certified Support Professional (ACSP) [within 180-days of employment]
Key Deliverables
Responsible for initial setup of IT equipment, including laptops, Polycoms, ZOOM rooms, VTC camera equipment, and multifunction machines, etc.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN, WAN, VPN, the Internet, and new computer technology, communicating solutions to end-users.
Prioritize and schedule problem resolutions.
Escalate problems when required, to the appropriate next level.
Use ticketing system to record, track, and document Help Desk requests.
Apply diagnostic utilities to aid in troubleshooting.
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform remote fixes at the desktop level, including installing and upgrading software.
Perform preventative maintenance, including checking and cleaning of workstations, pc’s, laptops, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-up to help requests.
Provide one-on-one end-user problem resolution for approved software.
Receive, deliver, tag, set up, and assist with the configuration of end-user hardware, software, and peripherals.
Support software and hardware on equipment, like scanners, copiers, printers, monitors, and other peripherals.
Assign user-name, password, and access right permissions for multiple proprietary applications as well as client software.
Help install local area network cabling systems and equipment, like network interface cards, hubs, and switches.
Manage effective inventory control of property and monitor system warrantee and support service programs to ensure maximum system uptime and availability.
Set up, manage, and troubleshoot audio/video system.
Other duties as assigned.
Knowledge
Knowledge of the latest version of Microsoft Windows environment.
Knowledge of configuration and setup of Apple iOS.
Knowledge of configuration and setup of Linux.
Knowledge of PC/client repair and maintenance (hardware/software).
Knowledge of iOS mobile device management.
Knowledge of Linux OS (Redhat/Ubuntu).
Knowledge of two-factor authentication (Duo/Okta).
Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
Knowledge of Agile Project Management Software (Jira/Confluence)
Knowledge of channel-based communication (Mattermost/Slack)
Skills
Skill with Windows Deployment Services for client imaging
Skill with imaging, managing, deploying, and configuring Windows 10/11 devices
Skill with imaging, managing, deploying, and configuring iOS devices
Skill with DoD Microsoft Teams troubleshooting
Skill with Zoom troubleshooting and administration
group id: 91133722
