ServiceNow Systems Engineer

Description

SAIC is hiring a ServiceNow Systems Engineer to join the USAF Cloud One team. This work supports the Cloud One Digital Engineering program under the Air Force Lifecycle Management Center Office for Network Integration (AFLCMC/HNI). Cloud One is an existing global, interconnected, virtualized, hybrid, and IT infrastructure hosting mission systems, applications, services, and data serves the U.S. Air Force (USAF) and other Government Customers. Cloud One facilitates the Government's efforts to migrate applications to a cloud environment, allowing the closure of data centers to support the Data Center Optimization Initiative (DCOI) and allowing for increased efficiencies across the entire spectrum of the USAF operations.

This position is 100% remote.

Responsibilities:

• Perform configuration, integration, custom programming, and other hands-on technical activities in relation toimplementation of ServiceNow.
• Implement ServiceNow customization's including: UI Policies, UI Actions, Business Rules, Client Scripts, workflowadministration, integration, data import, and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script, Formatters, Service Portal, Service Catalog, CatalogItems, Record Producers, Order guides, Workspaces, etc. in ServiceNow.
• Participate in full software development life cycle: Requirements, Analysis, Design, Coding, Testing, Training, andOperational support. Participate in Agile/scrum process.
• Serve as an individual/lead contributor and/or team member on SAIC ServiceNow engagements and other key clientstakeholders.
• Create, manage, and track workflows to ensure work completion occurs in order, on time and on budget.
• Analyze trends with KPIs, metrics, reports, and dashboards for Field Service Management.
• Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow andcoordinate support and development efforts within the admin team.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Develop scoped applications that will utilize all the ServiceNow's platform functionality.
• Create and maintain API and data integrations between ServiceNow and other services, some potentially bi-directional.
• Develop systems integrations and process automation.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors and five (5) years or more experience; Masters and three (3) years or more experience.
• Additional years of experience will be accepted in lieu of degree.

REQUIRED CLEARANCE:

• Secret clearance.
• US citizenship required.

REQUIRED CERTIFICATIONS:

• Security+ Certification or equivalent.
• ServiceNow CSA certification.

REQUIRED QUALIFICATIONS:

• 2+ years of ServiceNow development skills with 2+ years of experience in an enterprise-level environment.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with HTML, AngularJS, Jelly, and JavaScript.
• Experience with REST and web services.
• Experience in gathering project requirements and developing solutions.
• Ability to plan resource requirements from high-level specifications. Strong communications skills and the ability toexplain complex concepts in plain language.
• Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, system upgrades, system updates, hotfixes, and maintenance activities.
• Experience supporting the implementation, administration, and configuration of ServiceNow modules into an existing ServiceNow instance.

DESIRED QUALIFICATIONS:

• Experience with front-end technology and frameworks such as HTML, XML, CSS, Bootstrap, JavaScript, AngularJS, JQuery and UI Framework on Next.
• Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile.
• Experience customizing and configuring the application UI and automated processing capabilities.
• ServiceNow certifications.
• ServiceNow development experience.
• .NET experience.
• Experience supporting the customization, administration, and configuration of the ITSM ServiceNow tool.
• Familiar with Flow Designer.
• Extensive Change, Catalog, and Portal experience.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.