Field Service Engineer

Augustine Consulting, Inc. is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Subject Matter Expert to serve as part of ACI's Field Services Engineering (FSE) Team.

Position Description:

The Field Service Engineer will perform: System of System based technical analysis, integration and support; serve as the company's customer-facing representative, provides technical, operational, and strategic guidance. Supports Program Managers by understanding changes in technology, either government developed or commercial off the shelf, and articulates the benefits to a tactical communications system of systems architecture. Collects, tracks, and resolves end user issues for archival knowledge management database. Will work closely with software developers, cloud engineers, and project management teams to provide feedback and recommendations for current baseline configurations, integration efforts, and future initiative requirements. Coordinates third party integration/implementation efforts between vendors, engineers, program managers, and customers.

A Successful Field Service Engineer at ACI Will:

A Field Service Engineer at ACI Will:

• Establish business relationships with internal team members and external customers
• Conduct material and services purchases in support of prime, subcontract, and corporate requirements.
• Assist with shipping and receiving of material purchases, maintaining 100% accountability of all transactions from start of transaction through final disposition
• Contribute to vendor selection, price negotiation, order placement, vendor interface and support, and overall vendor quality control
• Be overall responsible for the management of the fixed asset report in conjunction with the Information Technology and Finance Team
• Perform various technical requirements to assist in market research, installation, and operation of a buyer acquisition process
• Support the corporate contract and procurement manager

A Field Service Engineer who fits our team is:

• Dynamic : contributes energy and enthusiasm to our daily tasks, to the team's interactions, and to the Company's mission.
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks "Why?" as often as necessary to get to the root of the matter.
• Mature: respects others' opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company's leaders.
• Forthright : speaks with conviction; argues based on understanding, respectfully
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond "stick-fetching" to connect the unconnected.
• Timely: shows up, ready to think, prepared to get on with the day's assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
• Honest: knows what's right, what's legal, what's appropriate; acts accordingly.

Required Qualifications:

• Due to the nature of this work the candidate must have, or have the ability to obtain and maintain a security clearance
• High School diploma and 12 years relevant experience, or Associates in a related field and 10 years of relevant experience, or a Bachelor's in a related field and 8 years of relevant experience. (Military experience preferred but not required)
• Possess the ability to assess, interpret, and render judgements under limited direct supervision.
• Minimum 3 years experience using Nett Warrior or similar Situational Awareness, Command and Control System.
• Expert level understanding in military communications; voice and data.
• Demonstrated ability to work as a member of a small team and disseminate technical reports or information.
• Strong understanding in IP Architecture and networking devices.
• Ability to understand and communicate technical information at all levels.
• Experience with Tactical networks and mission command systems.
• Experience with handheld mobile computing devices.
• Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Operating systems, system administration & network protocols.
• Demonstrated knowledge with Microsoft Office Suite (e.g., Outlook, Word, Teams) Advanced Excel proficiency expected
• Proven analytic, organization and problem-solving skills to support sound decision making.
• Proven ability working independently or as part of a team with tight deadlines.
• Demonstrated strong oral and written communication skills

Preferred Qualifications:

• Minimum 5 years employing Nett Warrior or similar Situational Awareness, Command and Control Systems.
• Experience developing automation scripting in Windows Powershell.
• Experience building Virtual Machines in Hyper-V or similar.
• Experience in building and deploying TAK servers.
• Experience using tactical radios with a strong understanding in communication planning, networking waveforms (MANET), and Common Operating Picture (COP) data flow.
• Experience using the TAK applications (WINTAK/ATAK/LTAK)
• CompTIA Security +

Augustine Consulting, Inc. offers a robust benefits package which includes:

• Competitive salary
• Comprehensive Medical, Dental, and Vision plans
• Group Life and Voluntary Life Insurance plans
• Retirement Savings Plan
• Paid Time Off
• Paid Parental Leave
• Tuition and Professional Development Reimbursement Program

Pay Band Information:

$78,000 - $170,000

The ACI pay band for this position is a general guideline only and not a guarantee of a specific compensation. Factors that influence the pay offered to a specific candidate for this position include, but are not limited to, federal and state laws; federal government contract labor categories and contract wage rates; relevant prior work experience; a candidate's knowledge, skills, abilities, and behaviors; geographic location; education; and certifications.

Augustine Consulting, Inc. is an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability status or any protected category prohibited by local, state or federal laws.