Today
Top Secret/SCI
Unspecified
Unspecified
IT - Support
Arlington, VA (On-Site/Office)
GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you will manage day-to-day support functions, ensuring effective issue resolution, and maintaining high levels of customer satisfaction.
As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:
Minimum Qualifications and Experience:
As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:
- Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches, encryption devices, network consoles, and circuits.
- Develop and implement policies and procedures to ensure consistent service quality and operational efficiency.
- Act as a liaison between the help desk team and senior management, translating technical requirements into actionable strategies.
- Manage and supervise help desk employees, providing guidance and training to ensure effective issue resolution.
- Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions.
Minimum Qualifications and Experience:
- Active DoD Top Secret/SCI security clearance
- Bachelor's degree in related field
- Minimum 5 years' experience with help desk support and operation in a DoD IT environment
- Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
- HDI Support Center Manager or equivalent certification
group id: 90817175
