Voice Technician

GCyber

Today
Secret
Unspecified
Unspecified
Arlington, VA (On-Site/Office)
GCyber is seeking a Voice Technician to support a high profile DISA customer. As a Voice Technician, you will support and maintain the voice communication systems.

As a Voice Technician, you will:
  • Configure, maintain, and troubleshoot voice communication systems (ISDN, VoIP, VoSIP, teleconferencing) to ensure high availability and service quality.
  • Apply DoD processes and standards to maintain compliance with security and operational policies.
  • Provide exceptional customer support, resolving issues in a high-visibility environment and ensuring user satisfaction.
  • Conduct troubleshooting and problem analysis, identifying root causes and implementing effective solutions for voice system issues.
  • Maintain accurate and detailed documentation of voice system configurations, changes, and troubleshooting steps, contributing to the knowledge base and operational continuity.
  • Collaborate with IT and network teams, staying current with emerging technologies to improve system performance and reliability.

Minimum Qualifications and Experience:
  • Active DoD Secret security clearance
  • Bachelor's degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.
  • 3+ years of related Voice Technician experience
  • 3+ years of related IT/Telecommunications experience working within the DoD Environment
  • One or more relevant telephony certifications from recognized institutions such as Avaya, Nortel, AT&T, or equivalent.
group id: 90817175
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About Us
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers. It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
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GCyber