Today
Top Secret/SCI
Unspecified
CI Polygraph
IT - Support
Washington, DC (On-Site/Office)
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.
HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
Experience
Education
Certification
Security Clearance
GDIT IS YOUR PLACE:
#AFSAPopportunities #helpdeskII #WashingtonDC
Work Requirements
At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.
HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
- Monitors and enforces all IT policies and procedures
- Assist with setting up new users in IDAM and multiple level security LDAP profiles
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
WHAT YOU'LL NEED TO SUCCEED:
Experience
- 5+ years of experience in information technology or a related field
- SAP experience required
Education
- BS degree in Computer Science, Information Technology or equivalent experience (4 years)
Certification
- IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
Security Clearance
- TS/SCI with willingness to submit to a CI polygraph
- Eligibility for access to SAP Information
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#AFSAPopportunities #helpdeskII #WashingtonDC
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
