Secret- Helpdesk Manager – Travel Systems Reservations

Helpdesk Manager - Travel Systems Reservations
Join Bailey Information Technology Consultants and Lead the Way in Travel Solutions!

Clearance: Must hold and maintain an active Secret clearance

Are you a travel systems expert with a knack for leadership? Bailey Information Technology Consultants is seeking a Helpdesk Manager to oversee and enhance the commercial reservations process for our cutting-edge travel systems. This role is pivotal in ensuring operations align with contract standards and established CONOPS plans while delivering exceptional support to our travel enterprise customers.

What You'll Do

• Lead & Manage: Oversee a team of skilled analysts, providing training, guidance, and support to ensure seamless reservation assistance.
• Drive Excellence: Ensure all reservation processes meet regulatory requirements and align with best practices.
• Be the Expert: Leverage your expertise in DTS Reservation Module, TMC processes, and GDS platforms like Sabre and Worldspan to optimize operations.
• Stay Compliant: Apply your knowledge of the GSA City Pair Program, Fly America Act, and related regulations to maintain operational integrity.

What You Bring

• Experience: Minimum of 5 years with the DTS Reservation Module and TMC processes, plus 3 years of hands-on expertise with Sabre and Worldspan GDS.
• Regulatory Knowledge: Deep understanding of the GSA City Pair Program, Fly America Act, and commercial travel regulations.
• Leadership Skills: Proven ability to lead, train, and inspire teams to achieve success.
• Customer Focus: A commitment to delivering exceptional support to enterprise customers.

Why Join Us?

At Bailey Information Technology Consultants, you'll be part of a forward-thinking team that values innovation, collaboration, and excellence. We offer opportunities to grow your career while making a meaningful impact in the travel technology industry.

Ready to Take Off?
Apply now and help us redefine travel system solutions!