Service Desk Analyst - Secret Cleared

Zachary Piper Solutions is seeking a qualified Service Desk Analyst to support a stable and growing organization based out of Arlington, VA. The Help Desk Analyst will support the 7 AM-4PM shift. This position is fully onsite in Arlington, VA and requires a Secret clearance or higher.

Responsibilities of the Service Desk Analyst:

• Maintain Government mobile phone administration
• Resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in-person customer service and phone support service to 4,000 end-user community.
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
• Provide VIP support and communication regarding status of incident troubleshooting and resolution.
• Efficiently handle high volume ticket queue by supporting 50 - 100 tickets daily.

Qualifications of the Service Desk Analyst:

• 3+ years of experience in an IT support help desk role.
• Familiarity with DISA purebred application (or other MDM tool)
• CompTIA Security + ce or another DoD 8570 IAT II Certification
• Active Secret clearance or higher required

Compensation for the Service Desk Analyst:

• Salary: $55,000-68,000/year **flexible based on experience
• Full benefits package for contract duration (medical, dental, vision, 401K, PTO, paid holidays, sick leave as required by law)

KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays

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This position opens for applications on 2/22/2025 and will accept applications for 30 days following posting date.