Technical Support Specialist

Technical Support Specialist

This position requires an active TS/Sensitive Compartmental Information (SCI) clearance.

Criterion Systems is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.

Compensation & Benefits:

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Technical Support Specialist Responsibilities Include:

• Monitor system health and status.
• Troubleshooting
• Provide technical assistance to users including but not limited to:
  • Create user accounts
  • Password resets/unlocks
  • Share drive access
  • Remote software installations
• Performs other job-related duties as assigned

Technical Support Specialist Experience, Education, Skills, Abilities requested:

• U.S. Citizenship
• Active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 6+ years of directly relevant experience
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Criterion Systems is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com.

#CherokeeFederal #LI-CK2 #IntelCareers

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Help Desk Technician
• IT Support Specialist
• Tier 1 Technician

Keywords:

• ITIL
• IAT I
• Incident Management System
• Solaris
• VMware

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance.