Level 1 Technician - Alarm Remote Programming & Help Desk Servic

OLH Technical Services, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking services an Level 1 Technician - Alarm Remote Programming & Help Desk Services to join our team in Denver, Colorado.

Position Responsibilities:

• Ensure the programming MegaCenter Alarm Requirements (MAR) document is up to date.
• Ensure the New Account Checklist is up to date.
• Build new accounts in the alarm system program and the monitoring software.
• Review associated documentation for accuracy and completeness of panel information as to expedite the online time.
• Ensure that installing resources are in receipt of all required documentation including all information required for the MAR.
• Verify all zones are active and reporting properly through a complete test on site.
• Report any deficiencies found to the installer/agency for guidance and/or procedures.
• Ensure the new alarm system is in enabled mode for monitoring.
• Provide documentation to the agency confirming account activation.
• Initiate action on requests from agencies for user additions and deletions.
• Initiate action on requests from agencies for zone additions and deletions.
• Initiate action on requests from agencies for any other updates to the alarm program.
• Provide instruction on proper operation of alarm and access control systems to end users as required.
• Periodically, dial into alarm panels for line testing.
• Monitor panels reporting via internet to ensure consistent communication and proper receiver functionality.
• Provide documentation to authorized points of contact, as requested, regarding review and revision.
• Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log to eliminate unnecessary service calls.
• Apply technical knowledge to perform simple or routine tasks.
• Performs and/or has knowledge of repairing simple electronic equipment, i.e., taking test readings using common instruments such as digital multi-meter, tone generator, and telephone butt set.
• Support the data entry resources in updating and changing call list information.
• Maintain the alarm receivers and printers.
• Ensure the dispatch staff is aware of any changes that may affect the normal operations of the monitoring software.
• Provide guidance and explanation to dispatch staff regarding unusual alarm activity.
• Maintain a complete and up-to-date understanding of all alarm systems and programming software available to the MegaCenters.
• Implement new updates to alarm panels, receivers, and software as required.
• Delete accounts as necessary per direction from customer agencies and FPS.
• Assist Help Desk resources when there is no programming scheduled or taking place. To include but not limited to, updating and inputting data entry information into the vast array of files and folders that are used as references and back-up material.
• Assist Government resources in creating, updating, and maintaining technical Standard Operating Procedures (SOP's) related to the helpdesk function.
• Print a physical copy of all updated alarm accounts to maintain an accurate physical file as redundancy in the event of a software failure.
• Maintain file cabinets associated with the alarm accounts as redundancy in the event of a software failure.Assist with certain aspects of the SWA (Security Work Authorization) and alarm related invoicing process.
• Level 1 Alarm Programmer may assist the Level 2 Alarm Programmer in performing some of the duties identified as needed.

Position Requirements:

• 1-3 years of experience
• High School Diploma
• Industry standard certification from a nationally accredited and recognized organizations

Position is located in Denver, CO

Salary: $60,000-$70,000

Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=72&rid=4693

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.