Today
Secret
Unspecified
None
IT - Hardware
Washington, DC (On-Site/Office)
Overview:
The Systems Operations Administrator reports to the Systems Operations Program Manager and performs specialized systems administrative functions in support of an enterprise integrated security management system and provides customer support services to system users, employees, and visitors.
Primary Responsibilities:
Supervisory Responsibilities:
Education and/or Experience:
Knowledge, Skills, and Abilities:
Certificates, Licenses, Registrations:
None required
Security Clearance:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.
Work Environment:
General office environment.
The Systems Operations Administrator reports to the Systems Operations Program Manager and performs specialized systems administrative functions in support of an enterprise integrated security management system and provides customer support services to system users, employees, and visitors.
Primary Responsibilities:
- Process applicants for ID cards
- Process ID card applications
- Perform quality control checks
- Process access control requests
- Prepare custom system generated reports
- Prepare advance status reports
- Provide advance level customer service support
- Provide advance training
- Update files
- Identify and resolve complex ID card problems
- Identify and resolve moderately access control problems
- Performs advance programming tasks in the integrated security management system
- Provides limited supervision and oversight of contract personnel
- Plans, organizes, and implements tasks for special projects
- Develops draft standard operating procedures
- Prepares status briefs for USG supervisors
Supervisory Responsibilities:
- Provides limited supervision and oversight of contract personnel
Education and/or Experience:
- High School Diploma
- 3 Years of general customer service experience
- 3 Years of clerical and data entry experience or 2 Years of college coursework (60 credit hours)
- 2 Years of operating / programming integrated security management systems experience.
Knowledge, Skills, and Abilities:
- Advanced working knowledge of Microsoft Windows Applications/Programs
- Good typing skills (30 WPM)
- Outstanding oral and written communication skills
- Outstanding problem solving skills
- Ability to follow oral and written instructions
- Ability to perform work with no supervision
- Ability to establish and maintain effective working relationships
- Business casual attire
Certificates, Licenses, Registrations:
None required
Security Clearance:
- Secret clearance with ability to obtain a Top Secret/SCI clearance
- Must be a U.S. Citizen
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.
Work Environment:
General office environment.
group id: 10204145
