Today
Secret
Early Career (2+ yrs experience)
$90,000 - $100,000
No Traveling
Polygraph
IT - Support
Arlington, VA (On-Site/Office)
Job Description: Customer Success Leader (Desktop Support)
Account Name: TEKsystems
Duration: 1 Year (Contract)
Location: 12900 Worldgate Drive, Herndon, Virginia, United States, 20170
Workplace Type: On-site
Work Environment:
• Cleared program within AWS.
• Must be onsite 5 days a week.
Description: TEKsystems is seeking a highly skilled Customer Success Leader to join our team. The successful candidate will serve as the single point-of-contact to oversee resources and act as a point of escalation. This role involves providing executive-level service governance, managing risks throughout the project lifecycle, and ensuring overall engagement process and satisfaction.
Responsibilities:
• Serve as the single point-of-contact for overseeing resources and handling escalations.
• Provide executive-level service governance and facilitate overall engagement process and satisfaction.
• Manage risk throughout each project lifecycle.
• Responsible for management and tracking of tasks and activities.
• Oversee program operations with weekly cross-collaboration across key stakeholders.
• Define, architect, evolve, and optimize program and product workflow and efficiencies.
• Manage ongoing resource activities including candidate selection, screening, hiring, onboarding, capacity, and performance management.
• Develop and maintain program roadmaps and performance metrics.
Required Qualifications:
• Helpdesk/Desktop support experience in a Windows environment.
• Polygraph level clearance required.
• A+ Certification and Security+ Certification are highly desirable.
Top Skills:
• Desktop support
• Windows 10
• Technical support
• Troubleshooting
External Communities Job Description: Cleared Desktop Support Role - 5 days onsite needed. Please reach out to your recruiter to learn more about clearance level.
EVP: This is a cleared program within a major Tech Corporation, managed by an individual passionate about new technology. Candidates will be processed up to a TS/SCI clearance if they do not currently hold one.
Start Date: February 16, 2025
Interview Information:
• Interview with TEKsystems CSL and PA.
Rate Info:
• Pay Rate Min: $40.00/Hr
• Pay Rate Max: $60.00/Hr
Account Name: TEKsystems
Duration: 1 Year (Contract)
Location: 12900 Worldgate Drive, Herndon, Virginia, United States, 20170
Workplace Type: On-site
Work Environment:
• Cleared program within AWS.
• Must be onsite 5 days a week.
Description: TEKsystems is seeking a highly skilled Customer Success Leader to join our team. The successful candidate will serve as the single point-of-contact to oversee resources and act as a point of escalation. This role involves providing executive-level service governance, managing risks throughout the project lifecycle, and ensuring overall engagement process and satisfaction.
Responsibilities:
• Serve as the single point-of-contact for overseeing resources and handling escalations.
• Provide executive-level service governance and facilitate overall engagement process and satisfaction.
• Manage risk throughout each project lifecycle.
• Responsible for management and tracking of tasks and activities.
• Oversee program operations with weekly cross-collaboration across key stakeholders.
• Define, architect, evolve, and optimize program and product workflow and efficiencies.
• Manage ongoing resource activities including candidate selection, screening, hiring, onboarding, capacity, and performance management.
• Develop and maintain program roadmaps and performance metrics.
Required Qualifications:
• Helpdesk/Desktop support experience in a Windows environment.
• Polygraph level clearance required.
• A+ Certification and Security+ Certification are highly desirable.
Top Skills:
• Desktop support
• Windows 10
• Technical support
• Troubleshooting
External Communities Job Description: Cleared Desktop Support Role - 5 days onsite needed. Please reach out to your recruiter to learn more about clearance level.
EVP: This is a cleared program within a major Tech Corporation, managed by an individual passionate about new technology. Candidates will be processed up to a TS/SCI clearance if they do not currently hold one.
Start Date: February 16, 2025
Interview Information:
• Interview with TEKsystems CSL and PA.
Rate Info:
• Pay Rate Min: $40.00/Hr
• Pay Rate Max: $60.00/Hr
group id: 10105424
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