Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Augusta, GA (On-Site/Office)
Overview
In this role, you will be responsible for monitoring, maintaining, and testing Physical Access Control, CCTV, PSIM, and Integrated Electronic Systems. This position is maintained at a single work location in the Augusta, GA area. Candidates must be flexible in schedule, neat in appearance, and able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Responsibilities
Qualifications
Desired / Advantageous Qualifications:
Abilities:
In this role, you will be responsible for monitoring, maintaining, and testing Physical Access Control, CCTV, PSIM, and Integrated Electronic Systems. This position is maintained at a single work location in the Augusta, GA area. Candidates must be flexible in schedule, neat in appearance, and able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Responsibilities
- Manage physical security system support to meet service level agreements.
- Analyze physical security system performance and recommend improvements.
- Resolve complex system issues for physical security systems and networks.
- Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed.
- Communicate with customers, manufacturers, vendors, and technical specialists.
- Train system users and other system support personnel as needed.
- Analyze and modify preventive maintenance checklists for system changes.
- Troubleshoot system performance issues and implement corrective actions.
- Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
- Organize and prepare detailed documentation of system performance, including service request records, and analysis.
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
- Implementation of Server and Workstation patching and STIG remediation
- Perform all duties with minimal direct supervision.
Qualifications
- Please note that in pursuant to a government contract, this specific position requires U.S. Citizenship and an active TS/SCI
- Education: Computer Science, Engineering Degree or a Related Technical Discipline
- Bachelor's Degree and 0-2 Years of progressive experience or
- Associate degree and 4-6 Years of progressive experience or
- HS Diploma or Equivalent and 6-8 Years of progressive experience
- Requires system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, and implementing new workstations, and system extensions.
- Requires 2 + years of experience programming/administrating Physical Access Control Systems.
- Requires previous experience in effectively managing teams of 2 -10 employees.
- Requires an understanding of Windows patching and vulnerability remediation.
- Requires advanced knowledge of Windows active directory hierarchy and implementation.
- Requires basic knowledge of large-scale networking, VLANS, and routing.
- Requires reliable attendance at customer site during work hours required by customer.
- Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
- Requires minimal travel.
- Requires a minimum of Security + Certification, CASP, or CISSP certification preferred.
- Strong oral, written, and presentation skills.
- Demonstrated background working with multidisciplinary teams.
- Demonstrated time management and organization skills to meet deadlines and quality objectives.
- Strong MS Excel, Word, and PowerPoint skills.
Desired / Advantageous Qualifications:
- Certification\\Experience in CCure 9000 Access Control System.
- Certification\\Experience in AMAG Access Control System.
- Certification\\Experience in BOSCH BVMS.
- Microsoft SQL Server Query writing and management experience.
- Experience troubleshooting and maintaining Microsoft Server (2012,2016).
- Install and load system operating software.
- Experience programming/administrating Access Control Systems of any type.
- Experience with installation, troubleshooting, and testing of security electronics equipment.
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
group id: 10119081
