Today
Secret
Unspecified
Unspecified
Suwanee, GA (On-Site/Office)
Overview
Position Summary
The Tech Specialist will demonstrate the following capabilities:
Position / Candidate Requirements
Required Certifications:
Abilities
Position Summary
The Tech Specialist will demonstrate the following capabilities:
- Analyze system performance and recommend improvements
- Provide support to the system administration and engineering team
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers demonstrating excellent oral and written communication skills
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Read blue prints, schematics and statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
Position / Candidate Requirements
- High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
- Or Associates with 6+ years of experience
- System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
- Reliable attendance at customer site during work hours required by customer
- Ability to obtain a Secret clearance
Required Certifications:
- Distech Controls GFX Certification
- Niagara N4 Certification
Abilities
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
group id: 10119081
