Today
Top Secret/SCI
Unspecified
CI Polygraph
IT - Support
Jbab, DC (On-Site/Office)
Help Desk Specialist 2provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Duties May include:
Education and Experience
Required:
Desired:
Training:
Security Clearance:
IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.
Duties May include:
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
Education and Experience
Required:
- Bachelor's degree in IT/Computer Science or 4 yrs of experience
- 2+ years experience in Information Technology or related field
Desired:
- SAP Experience
Training:
- Combatting Trafficking in Persons (CTIP)
- IAT Level II
Security Clearance:
- Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed
IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.
group id: 90908715
