Feb 21
Secret
Early Career (2+ yrs experience)
$100,000
IT - Support
Washington, DC•New York, NY
Job Title: Help Desk Technician
Location: Washington, D.C. or NYC, NY
Clearance: Secret or above
Salary: $60k-$100k
We are seeking a dedicated Help Desk Technician to join a dynamic team that plays a crucial role in providing technical support to clients. This position offers an exciting opportunity to work in a fast-paced environment where you will be the first point of contact for technical issues, ensuring that customer inquiries are addressed promptly and effectively.
Our client is a well-respected organization known for its innovative solutions and commitment to customer satisfaction. With a strong presence in the tech industry, they foster a collaborative culture that values teamwork and professional growth.
Key Responsibilities:
Provide first response to technical issues as a Level 1 Help Desk Technician.
Gather necessary information and respond to customer inquiries via email and ticket-based software support systems.
Recreate and diagnose issues reported by clients to ensure accurate resolutions.
Triage, track, and correctly route support and user requests across the team.
Collaborate with engineering and product teams to resolve problems and find effective solutions.
Coordinate/manage customer contact for product and user issues across a global user base.
What We’re Looking For:
2+ years of experience providing customer support, preferably on complex software platforms.
Strong proactive communication skills with a consistent execution.
Experience working with analytical software platforms and using large-scale data to solve business problems.
Proficiency in Microsoft Office Suite.
High understanding of business processes and an active Secret Security clearance.
What’s in it for You:
Competitive salary and a comprehensive benefits package.
Opportunities for professional growth and development within a supportive team environment.
A chance to work with cutting-edge technology and contribute to impactful projects.
If you are passionate about providing exceptional customer support and are ready to take your career to the next level, we encourage you to submit your CV or reach out for further discussion about this exciting opportunity!
Location: Washington, D.C. or NYC, NY
Clearance: Secret or above
Salary: $60k-$100k
We are seeking a dedicated Help Desk Technician to join a dynamic team that plays a crucial role in providing technical support to clients. This position offers an exciting opportunity to work in a fast-paced environment where you will be the first point of contact for technical issues, ensuring that customer inquiries are addressed promptly and effectively.
Our client is a well-respected organization known for its innovative solutions and commitment to customer satisfaction. With a strong presence in the tech industry, they foster a collaborative culture that values teamwork and professional growth.
Key Responsibilities:
Provide first response to technical issues as a Level 1 Help Desk Technician.
Gather necessary information and respond to customer inquiries via email and ticket-based software support systems.
Recreate and diagnose issues reported by clients to ensure accurate resolutions.
Triage, track, and correctly route support and user requests across the team.
Collaborate with engineering and product teams to resolve problems and find effective solutions.
Coordinate/manage customer contact for product and user issues across a global user base.
What We’re Looking For:
2+ years of experience providing customer support, preferably on complex software platforms.
Strong proactive communication skills with a consistent execution.
Experience working with analytical software platforms and using large-scale data to solve business problems.
Proficiency in Microsoft Office Suite.
High understanding of business processes and an active Secret Security clearance.
What’s in it for You:
Competitive salary and a comprehensive benefits package.
Opportunities for professional growth and development within a supportive team environment.
A chance to work with cutting-edge technology and contribute to impactful projects.
If you are passionate about providing exceptional customer support and are ready to take your career to the next level, we encourage you to submit your CV or reach out for further discussion about this exciting opportunity!
group id: 91159295
