Feb 21
Top Secret
Mid Level Career (5+ yrs experience)
$40,000 - $50,000
IT - Support
Pensacola, FL (On-Site/Office)
Quantum Science Solutions is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. QSS is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Required Skills:
• U.S. Citizenship
• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 6+ years of directly relevant experience
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment desired
• Experience with ITIL methodology desired.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.
Required Education:
• HS diploma
Desired Certifications:
• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification
Required Skills:
• U.S. Citizenship
• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 6+ years of directly relevant experience
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment desired
• Experience with ITIL methodology desired.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.
Required Education:
• HS diploma
Desired Certifications:
• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification
group id: 91142086
