Systems Engineer

The Swift Group is seeking an experienced Voice Systems Engineer to support the design, implementation, and maintenance of advanced voice infrastructure solutions. The ideal candidate will have hands-on experience with voice and telecommunications systems, ensuring compliance with security standards and best practices while collaborating with cross-functional teams to achieve business objectives.

This position is located in the Herndon, VA area.

Key Responsibilities:

• Design, test, and deploy new voice infrastructure solutions.
• Implement next-generation voice system technology (1st article voice engineering).
• Participate in the security accreditation process for all systems.
• Provide certificate management for all voice systems.
• Perform system upgrades and patching for both hardware and software components.
• Engineer voice systems for new site standups and expansions.
• Provide Tier 4 engineering support for all voice systems.
• Design, test, and deploy call center technology, including user training and transition planning.
• Manage call routing and trunking within assigned platforms.
• Participate in client and internal meetings to gather and understand system requirements.
• Monitor and ensure compliance with industry standards, policies, and procedures.
• Work within an enterprise IT environment, focusing on voice-related tasks.
• Collaborate with network engineering and other telecom engineers on telephony and call center integration activities.
• Provide hands-on support for secure communications devices, including:
  • VoIP phones, STEs, Vipers, and other devices.
  • Communication lines (POTs, ISDN, Leased Line), PBXs, encryption devices, conference bridges, and call management servers.
• Experience with platforms such as Skype for Business, Avaya Communication Manager, and call center technology design and best practices.

Required Qualifications:

• Strong expertise in the following technologies:
  • SIP signaling and call flows
  • Secure Real-Time Transport Protocol (SRTP)
  • Session Initiation Protocol (SIP)
  • Media Gateway Control Protocol (MGCP)
  • TCP/IP networking fundamentals
  • H.323 protocol
  • Multiprotocol Label Switching (MPLS)
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Real-Time Transport Protocol (RTP)
• Excellent troubleshooting skills for voice and network-related issues.
• Strong communication skills and the ability to work independently or within a team.
• Proven experience in enterprise voice systems deployment and support.
• US Citizenship and an active TS/SCI with Polygraph security clearance required

Desired Qualifications:

• Microsoft Certified Solutions Expert (MCSE)
• A+ Certification
• Network+ Certification
• Cisco Certifications (CCNA, CCNP, CCIE, CCVP, CCDP, R&S)
• ITIL Certification
• HP Certifications
• Juniper Certifications
• CATE Certification

The Swift Group and Subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Pay Range: $49,996.80 - $290,004.00

Pay ranges are a general guideline and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, Federal Government contract labor categories, and contract wage rates.

At The Swift Group and Subsidiaries, you will receive comprehensive benefits including but not limited to: healthcare, wellness, financial, retirement, education, and time off benefits.