AV Engineer

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

Join Our Team as an Audio Visual Engineer - Help Build a Smarter, Safer Tomorrow!

Are you passionate about technology and ready to play a key role in ensuring seamless communication and collaboration for our intelligence customers? We're looking for a talented, TS/SCI cleared Audio Visual Engineer to join our team in Springfield, VA. If you thrive in fast-paced environments, love problem-solving, and are dedicated to providing top-notch customer support, we want to hear from you!

How You'll Make an Impact:

As an Audio Visual Engineer, you'll be a crucial part of our team, ensuring smooth and efficient use of AV equipment across conference rooms. You'll take ownership of the setup, operation, and maintenance of AV systems while providing hands-on customer support to ensure flawless meetings and presentations.

Your day-to-day tasks will include:

• Daily Conference Room Checks: Ensuring all equipment is online, functioning, and fully charged for the day's meetings.
• On-the-Spot Meeting Support: Acting as the go-to technical resource for customers during meetings, covering everything from audio, video, and WebEx to room computer connectivity and laptop integrations.
• Troubleshooting and Issue Resolution: Quickly resolving any AV issues that arise during meetings to ensure minimal disruption.
• Customer Interaction: Logging all customer interactions and technical issues using ServiceNow, helping maintain clear communication and tracking of issues.
• Technical Expertise: Troubleshooting and resolving all AV-related problems to guarantee top-notch performance and user satisfaction.

What You'll Need to Succeed:

Qualifications:

• Education: BS degree and 5+ years of experience in a relevant field, or equivalent experience.
• Experience:
  • Hands-on experience supporting telephony, video, network, and collaboration devices.
  • Demonstrated experience providing customer service and end-user support.
  • Proven ability to troubleshoot and resolve A/V issues in a fast-paced environment.
• Skills:
  • Strong written and verbal communication abilities to effectively support customers and team members.

Desired Skills:

• Experience with AV technologies: At least 4 years of hands-on experience.
• Familiarity with Cisco Telepresence, WebEx, Cisco CMS, and Cisco Jabber is highly preferred.

Location: Customer Site
US Citizenship Required.

Ready to use your AV expertise to create seamless, high-tech experiences? If you're ready to be part of a dynamic team and help ensure smarter, more effective collaboration for our customers, we want to hear from you!

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
• D2 is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.