(OCS) Management Analyst Level 1

Position Summary: Kenjya-Trusant, LLC (KTG) is seeking a Management Analyst I to provide support services as outlined below to efficiently and effectively support the Department of State (DOS), Bureau of Consular Affairs (CA) Overseas Citizens Services (OCS).

Essential Job Functions:

• Support OCS staff with research analysis as directed
• Gather, maintain, and manage information from a variety of Microsoft suite tools (Access, SharePoint, etc.), proprietary systems or other sources for a variety of statistical and financial reports
• Analyze methodologies for efficient and effective collection of data
• Provide recommendations for solving problems and ways to create efficiencies and streamline processes
• Create, format, and maintain documentation for presentation.
• Assist in gathering information for reporting and analyzing OCS' communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public;
• Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools
• Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning
• Provide support in all aspects of Crisis Management including: responding to inquiries and requests for services; providing program statistics and reports; and delivery of presentations on Crises.
• Recommend practical solutions on financial issues
• Provide website management of Intranet material and manage materials to guide call center of calls for 24/7call center
• Assist with analyzing and preparing reports on statistics; Provide analytical support on Project Management initiatives including: space management, strategic planning, business services and systems.
• Assist with special projects tasked by OCS management and/or officers
• Create dynamic spreadsheets and Access Databases that consists of a list of cases, statistics, data, and graphs on a monthly and quarterly basis. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS)
• Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required.
• Establish and maintain positive relationships with external stakeholders
• Assist in presentations and outreach to stakeholders, in the company of a direct hire government employee, to expand the understanding of government resources; and follow CA provided guidance on sensitivity and discretion in handling personal/confidential information
• Provide after-hours support for emergency or crisis situations as identified by Consular Affairs
• Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers
• Triage and enter information into various databases (Excel, American Citizens Services (Client), Consular Task Force (CTF) and other CA databases deemed appropriate
• Perform other duties as assigned.
• Effectively communicate with Department personnel, external points of contact, and the public at large regarding clarification of requests that will facilitate the production and processing of responsive material.
• Generate correspondence directed to requesters, internal points of contact, other federal government agencies, and foreign governments.

Minimum Required Qualifications:

• Due to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.
• Bachelor's Degree required or 5 years of Government experience.
• Three years (3) of experience working in an office environment required.
• Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, Sharepoint, and Outlook)
• Must be able to pull data from databases, generate reports and be familiar with pivot tables.
• Ability to type mistake-free final forms (letters, memorandums, cables, speeches, briefing papers, etc.), many of them destined for CA upper management, the White House, and/or Members of Congress.
• Excellent organizational, communication, and customer service skills.
• Required Security Clearance is Secret.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Kenjya-Trusant Group offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive - Medical, Vision & Dental Insurance, Paid Time-Off, Company Paid Holidays, 401K, Personal Development & Learning Opportunities.

The proposed salary range for this position is: $38.94 - 42.31

Employment Type: Full-time, Non-Exempt

THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation's advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services.

THE KENJYA-TRUSANT GROUP, LLC is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.