Today
Top Secret
Unspecified
Unspecified
reston, AL (On-Site/Office)
GENERAL DUTIES:
REQUIRED QUALIFICATIONS:
DESIRED QUALIFICATIONS:
CLEARANCE:
- The IT Support Specialist monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
- This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
- Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
- The IT Support Specialist processes routine customer work orders such as adding routes and adding system accounts.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, or related field,
- 2 years of experience in IT Support
- Extensive knowledge of Windows operating systems and Office.
- Knowledge of SharePoint tools, including workflows, and SharePoint forms for tasks.
- Excellent verbal (Phone customer interaction skills) and written communication skills.
- Experience with general information technology.
- Ability to work both as part of a team and independently.
- Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification
DESIRED QUALIFICATIONS:
- Microsoft SharePoint certification,
- Experience with SharePoint Online and on-Premis and Office 365,
- Familiarity with enterprise search solutions,
- Knowledge of business process automation using 2013 SharePoint workflows,
- Knowledge of Tableau for visualization and data analytics
CLEARANCE:
- Top Secret minimum
group id: 90943786
