Today
Top Secret/SCI
Entry Level (less than 2 yrs experience)
$60,000 - $70,000
No Traveling
CI Polygraph
IT - Support
Colorado Springs, CO (On-Site/Office)
TEKsystems is seeking a Tier 2 Service Desk Technician to support an intelligence agency based in Colorado Springs, CO. This position requires a Top Secret Clearance with SCI (TS/SCI) and a Counterintelligence (CI) Polygraph upfront. No prior IT experience is required, though any technical experience in a nice to have. Candidates must be willing to obtain a CompTIA Security + within 120 days of employment.
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions
• Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as
electronically submitted requests.
• Provides polite and customer friendly service support for problem resolution
• Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools
• Possesses current working knowledge of computers, printers, laptops and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Required Skills:
TS/SCI with CI Poly required
Willing to obtain Security + certification within 4 months of starting
Positive Attitude, driven, willing to learn and take on responsibility
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions
• Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as
electronically submitted requests.
• Provides polite and customer friendly service support for problem resolution
• Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools
• Possesses current working knowledge of computers, printers, laptops and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Required Skills:
TS/SCI with CI Poly required
Willing to obtain Security + certification within 4 months of starting
Positive Attitude, driven, willing to learn and take on responsibility
group id: 10105424
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