Today
Top Secret
Unspecified
Unspecified
IT - Hardware
Annapolis, MD (On-Site/Office)
- #ITPolyMD Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and
- performance
- Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
- Support the ISO by completing required milestones of Plan of Action & Milestones
- (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the
- Source System of Record for Security Authorizations
- Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
- Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Qualifications:
- Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity
- is required.
- Four (4) years of experience with Service Management (ITSM) is required. ServiceNow System Administrator certification is required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#ITPolyMD
Work Requirements
group id: 90979310
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