Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Arlington, VA (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented Staff Systems Administrator to join our team in Crystal City, VA.
Responsibilities include, but are not limited to:
Basic Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
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Responsibilities include, but are not limited to:
- Maintain/troubleshoot Windows servers and workstations, both on-site and remote
- Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
- Assist in configuring baseline switches, routers and PCs being prepared for deployment
- Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
- Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
- 2+ years of related experience as a System Analyst/Administrator or similar role
- DoD8570 Level II Certification
- Experience with network and patch management
- Knowledge of system security, data backup/recovery, and network monitoring
- Experience using Microsoft Office
- Ability to troubleshoot and problem solve issues to resolution
- Good customer interaction with a focus on positive service support
- Good oral and written communication skills
- Up to 10% local travel within the DC metro area
Preferred Qualifications:
- Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
- DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or Security+ or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
- Experience deploying workstations
- Experience using ticketing systems such as Remedy or ServiceNow
- ITIL 4 Foundations certification
- Microsoft Certified Solutions Associate (MCSA)
- Previous customer service experience
- Previous experience working with networks in secure environments
- Willingness to work occasional nights and weekends to support outages/etc
Security Clearance Requirements:
- TS/SCI security clearance adjudicated within the last 6 years
- Willing to submit to a random polygraph
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Often positions self to maintain computers in the lab, including under the desks and in the server closet.
- Frequently communicates with co-workers, management and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.
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group id: RTX14564a
ManTech Corporate Capabilities
