Today
Secret
Unspecified
Unspecified
IT - Support
Doral, FL (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented Service Desk Technician to join our team in Doral, FL.
Responsibilities include but are not limited to:
Minimum Qualifications:
Desired Qualifications:
Clearance Requirements:
Responsibilities include but are not limited to:
- Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments.
- Resolving customer IT support requests
- Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.
- Changing configurations, settings and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Logging all service requests and updating tickets as needed
- Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers.
- Gathering and analyzing data to diagnose problems with computer systems
- Answering customer questions regarding computer systems and provide desk-side assistance to resolve customer incidents.
- Resolve systems account and access management issues.
- Tailor directory service entries, organizational mailboxes, and distribution lists to meet customer requirements.
- Load approved add-on applications to the workstation baselines.
- Support equipment install, move, add, change requests.
Minimum Qualifications:
- Bachelors degree in Information Technology, or related technical field.
- Masters degree is equivalent to 2 years of experience.
- PhD degree is equivalent to 4 years of experience.
- A minimum of 4+ years of relevant experience.
Desired Qualifications:
- Experience supporting DoD programs.
- Experience in IT service management and ITIL processes.
- Knowledge of ITSM tools such as ServiceNow and Jira.
- ITIL certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Certifications
Clearance Requirements:
- Must have a current/active Secretclearance.
group id: RTX14564a
ManTech Corporate Capabilities
