Yesterday
Secret
Mid Level Career (5+ yrs experience)
$80,000 - $90,000
No Traveling
Engineering - Systems
Guantanamo Bay, Cuba (On-Site/Office)
Kavaliro is looking for a Systems Analyst to join our team in Cuba!
Qualifications
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Must be 8570 Compliant, which requires:
IAT Level II Compliant Certification (i.e SSCP, Security+, CySA+ etc.)
MD-100 or MD 365 compliant certifications
Must have minimum SECRET Security Clearance
Responsibilities
· Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
· Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems
· Follows up with customers to ensure that customer inquiries are resolved within the agreed upon time frame
· Logs and tracks inquiries using a problem management database and maintains historical records and related problem documentation
· Documents incident status and solutions in incident management database tools
· Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
· Diagnoses, identifies, isolates, and analyzes trends utilizing historical database records.
· Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
· Monitor and respond to operating and error messages.
· May enter commands at a computer terminal and set controls on computer and peripheral devices.
· Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
· Provide end-user software troubleshooting and support
· Apply diagnostic techniques to identify problems; investigate causes; and recommend solutions
Qualifications
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Must be 8570 Compliant, which requires:
IAT Level II Compliant Certification (i.e SSCP, Security+, CySA+ etc.)
MD-100 or MD 365 compliant certifications
Must have minimum SECRET Security Clearance
Responsibilities
· Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
· Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems
· Follows up with customers to ensure that customer inquiries are resolved within the agreed upon time frame
· Logs and tracks inquiries using a problem management database and maintains historical records and related problem documentation
· Documents incident status and solutions in incident management database tools
· Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
· Diagnoses, identifies, isolates, and analyzes trends utilizing historical database records.
· Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
· Monitor and respond to operating and error messages.
· May enter commands at a computer terminal and set controls on computer and peripheral devices.
· Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
· Provide end-user software troubleshooting and support
· Apply diagnostic techniques to identify problems; investigate causes; and recommend solutions
group id: 10411514
