Today
Top Secret/SCI
Unspecified
Polygraph
Reston, VA (On-Site/Office)
Zachary Piper Solutions is seeking Digital Escortsto support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program.
Clearance: TS/SCI
Location: Reston, VA, Redmond, WA
Schedule: Shift work - 24x7 operational environment **SWING shift available*
This job opens for applications on 1/30/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Digital Escort:
· Complete incoming tickets through Remedy, ServiceNow or other ticketing system
· Troubleshoot and resolve system issues utilizing customer tools
· Document all findings from tickets and incidents
· Provide end-user support to customers at the Tier 1/Tier II level
Qualifications of the Digital Escort:
• Must hold an active TS/SCI required
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
• Openness to shift work, as 24/7 support is essential
Compensation of the Digital Escort:
· Compensation: $70,000 - $125,000+ **based on years of experience**
· Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
· Opportunity to get your foot in the door with cloud
· Long-term stable program
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
Clearance: TS/SCI
Location: Reston, VA, Redmond, WA
Schedule: Shift work - 24x7 operational environment **SWING shift available*
This job opens for applications on 1/30/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Digital Escort:
· Complete incoming tickets through Remedy, ServiceNow or other ticketing system
· Troubleshoot and resolve system issues utilizing customer tools
· Document all findings from tickets and incidents
· Provide end-user support to customers at the Tier 1/Tier II level
Qualifications of the Digital Escort:
• Must hold an active TS/SCI required
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
• Openness to shift work, as 24/7 support is essential
Compensation of the Digital Escort:
· Compensation: $70,000 - $125,000+ **based on years of experience**
· Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
· Opportunity to get your foot in the door with cloud
· Long-term stable program
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
group id: 10430981
