Today
Top Secret/SCI
Unspecified
CI Polygraph
IT - Support
Washington, DC (On-Site/Office)
Help Desk Specialist II are needed!
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.
HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
Experience
Education
Certification
Security Clearance
GDIT IS YOUR PLACE:
#defense #AFSAPopportunities #HelpDeskV #kmp #washingtonDC
Work Requirements
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.
HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
- Monitors and enforces all IT policies and procedures
- Assist with setting up new users in IDAM and multiple level security LDAP profiles
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
- Maintains, upgrades, and repairs PCs/laptops and Window desktop applications for all systems
WHAT YOU'LL NEED TO SUCCEED:
Experience
- 5+ years of experience in information technology or a related field
- SAP experience required
Education
- BS degree in Computer Science, Information Technology or equivalent experience (4 years)
Certification
- IAT Level II - within 6 months of hire
Security Clearance
- Required - TS/SCI
- Must be able to obtain - TS/SCI with CI poly
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid additional vacation and holidays
#defense #AFSAPopportunities #HelpDeskV #kmp #washingtonDC
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
